#USA #Boston #jrni #Calenso #Event Farm

jrni Merges with Calenso and Event Farm

In a pivotal move for customer engagement, jrni, a platform renowned for facilitating in-person customer interactions, has announced its merger with Calenso, a leader in digital appointment solutions based in Switzerland, and Event Farm, an innovator in experiential marketing. This strategic merger aims to create a unified software platform capable of managing various types of customer interactions that include appointments, queuing, and event management, alongside virtual meetings, all on a global scale.

A Vision for Enhanced Customer Engagement

The joint efforts of these three companies reflect a shared vision of enriching customer experiences through seamless in-person engagement. Alex Laats, CEO of jrni, emphasizes the importance of human connection in today’s increasingly digital world. He states, “Joining forces with Calenso and Event Farm enables us to elevate our customer service to unprecedented levels, helping leading global brands build trust and enhance their growth through personal interactions.”

Through this merger, jrni aims to offer its clients—some of the most influential brands worldwide—a more robust toolset for not just enhancing customer experiences, but also for driving sales and strengthening customer loyalty.

Calenso’s Local Expertise and Innovative Technologies

Calenso brings significant experience from the DACH region (Germany, Austria, and Switzerland) in handling appointments and scheduling. This expertise is expected to enhance jrni's existing offerings, particularly in European markets, and broaden its global reach. With a focus on data security and privacy, Calenso's technology will integrate unique capabilities such as omnichannel appointment management, allowing customers to engage via various platforms, from phone calls to online co-browsing, or even immersive experiences within the metaverse.

Event Farm’s Unique Capabilities

The inclusion of Event Farm in this merger further expands the potential of the combined platform. Known for its innovative solutions in experiential events, Event Farm plans to introduce exciting features like live polling and wearable technology, enhancing how brands engage with their audience at events. Ryan Costello, Co-Founder of Event Farm, highlights the synergy between the companies as they collectively push the boundaries of traditional event engagement solutions, promoting deeper customer connections.

Future Plans and Continued Support

While efforts will be centered on integrating these services into a cohesive platform, jrni will maintain its commitment to supporting the individual products from Calenso and Event Farm. Calenso will operate as a subsidiary within Switzerland, ensuring that data processing adheres to stringent local regulations.

The merger signifies not just an expansion of services but a holistic approach to customer engagement that blends the digital and physical realms. This collaborative effort not only supports operational efficiencies but also fosters a deeper connection between brands and their consumers—a critical factor as brands strive to differentiate themselves in a crowded marketplace.

Conclusion

As the landscape of customer interaction evolves, the collaboration between jrni, Calenso, and Event Farm serves as an exemplar of how combining strengths can drive innovation. By leveraging each other's expertise, these companies are set to redefine the standards of customer engagement, making in-person interactions more impactful and profitable for businesses. The future of customer relations is here, and it's built on the foundation of genuine human connection.