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Hyland Innovation Awards 2025: Celebrating Excellence and Transformation

During the CommunityLIVE conference held in Las Vegas on August 29, 2025, Hyland, a leading provider of content and process intelligence solutions, announced the winners of its prestigious 2025 Innovation Awards. This annual event honors organizations that have significantly enhanced customer experiences and driven transformational changes across various industries by leveraging Hyland's advanced technologies.

A Testament to Vision and Innovation

Rob Kaloustian, Hyland's chief customer officer, reflected on the inspiring creativity demonstrated by the award recipients. He emphasized how these organizations exemplify the power of innovation in making a tangible impact, improving customer experiences, and reshaping industries. As part of the awards ceremony, five outstanding organizations were recognized for their exceptional achievements in utilizing Hyland's solutions effectively.

Winners of the 2025 Innovation Awards

1. Digital Visionary Award – Amazon Web Services (AWS)
AWS was recognized for its bold vision for digital transformation. The organization has effectively used Hyland's content intelligence and automation solutions to enhance productivity significantly. AWS faced the daunting task of managing over 85,000 sales assets for 68,000 professionals worldwide. By choosing to implement the Hyland Nuxeo platform alongside Amazon's Bedrock AI services, AWS achieved an impressive 80% reduction in management time, translating to over 17,000 hours saved annually. This advancement highlights how pioneering technology can lead to remarkable improvements in efficiency and impact.

2. Content Innovation Trailblazer – Benesys
As a leader in benefits administration, Benesys has set the standard for innovation in its field by embracing cutting-edge technology. Facing the challenge of indexing 30,000 documents each month manually, they opted for Hyland's content intelligence solutions, resulting in enhanced accuracy and streamlined insights. By utilizing Hyland's federated content capabilities, Benesys has transformed how it services its customers, showcasing a commitment to intelligent automation and customer-focused innovation.

3. Life-Changing Impact Award – University of Rochester Medical Center
This medical center has made significant strides in healthcare access, particularly for underserved communities, by employing Hyland's innovative technology. The organization replaced outdated paper processes with a comprehensive electronic medical record system that has improved cancer screening workflows across six counties. This initiative facilitates real-time collaboration and remote access, allowing for life-saving early detection services.

4. Customer Experience Award – Manulife
With the goal of enhancing customer service, Manulife, an international financial services leader, transitioned to Hyland's modern Alfresco cloud platform. This migration involved transferring over 10 million documents, resulting in seamless access and quicker service delivery. The new system empowers teams through improved workflows and indexing capabilities, fundamentally transforming how Manulife engages with its millions of customers across Canada’s retirement and retail sectors.

5. Operational Excellence Award – MGM Resorts
MGM Resorts International has redefined industry standards in hospitality and entertainment by implementing Hyland's unified platform. By integrating their financial, gaming, legal, human resources, and guest services departments, MGM created a sophisticated digital ecosystem that serves over 60,000 employees and thousands of users. This initiative not only enhanced operational efficiency but also streamlined compliance processes and significantly reduced service bottlenecks.

The Hyland Commitment to Customer Empowerment

Hyland recognizes the vital role its platform plays in helping organizations realize their full potential through content, process, and application intelligence. With its comprehensive solutions trusted by thousands of organizations globally, Hyland continues to redefine industry standards and enhance operational capabilities, significantly benefiting the teams and communities those organizations serve. For more insights on Hyland’s innovative solutions and to learn how they can elevate your organization, visit Hyland.com.

As the 2025 Innovation Awards highlight, the journey of transformation and empowerment continues, showcasing the possibilities within the realm of technology and innovation.