Grubhub Partners with Olo Dispatch to Enhance Delivery for Restaurants

Grubhub and Olo: A New Era in Restaurant Delivery

In a significant move aimed at enhancing the restaurant delivery experience, Grubhub, one of the leading food ordering and delivery platforms in the United States, has officially expanded its partnership with Olo, a renowned restaurant technology provider. This collaboration introduces Olo Dispatch, a new feature that enables restaurants to manage their delivery operations more effectively and efficiently.

The Power of Integration

As online food ordering continues to surge, this integration is designed to give restaurant owners more control and flexibility. With Olo Dispatch, establishments can now outsource their delivery services to a variety of third-party providers, including Grubhub. This strategic partnership facilitates a seamless flow of orders from restaurants' own websites and mobile applications directly into Grubhub's extensive delivery network. The collaboration builds upon their prior relationship, where Grubhub orders were directly integrated with restaurant point-of-sale systems through Olo Rails.

Kyle Emmett, Senior Director of Retail Media and Merchant Solutions at Grubhub, expressed excitement regarding the expansion, emphasizing that as demand for digital ordering escalates, the company is committed to supporting its merchant partners. He stated, “With our nationwide delivery network, we help merchants manage their delivery operations, reduce costs, and better meet customer demands.” This showcases how Grubhub aims to enhance its delivery model, providing restaurants with significant operational benefits.

Enhanced Service Options

Olo Dispatch utilizes advanced automated matching technology to ensure that the most suitable delivery service providers are chosen based on factors like price, timing, and availability. These enhancements allow restaurants to keep pace with customer expectations by delivering food more quickly and cost-effectively. Moreover, the integration with Grubhub allows restaurant brands to maintain direct relationships with customers through their own channels, thereby enriching the customer experience.

Kacie Gonzalez, Vice President of Product Partnerships at Olo, highlighted the benefits of adding Grubhub to their Dispatch network. “Giving restaurant brands more delivery service provider options gives them more flexibility, reliability, and competitive pricing,” she noted. “It allows them to grow their direct ordering channels and own their guest relationships.”

Scaling Delivery Operations

This integration further complements Grubhub's existing delivery services, such as On-Demand Delivery and Supplemental Delivery, which are designed to assist restaurants in scaling their delivery operations more effectively during peak demand times. These services showcase Grubhub's commitment to innovation and adaptability in the competitive food delivery landscape. Restaurants can efficiently respond to diners' needs while enhancing their operational capabilities.

The partnership is seen as a strategic advancement not just for Grubhub and Olo, but for the entire restaurant industry. As digital ordering becomes more entrenched in consumer behavior, collaborations like this are essential for restaurants looking to thrive in a quickly changing market.

About the Companies

Grubhub operates as a bridge between food lovers and local eateries, boasting a network of over 375,000 restaurants across more than 4,000 U.S. cities, making it a pivotal player in the food delivery ecosystem. The platform continuously seeks ways to improve the online ordering experience for customers while providing strategic solutions for restaurant operators.

Olo stands out in the restaurant technology space with its comprehensive solutions aimed at enhancing guest engagement, simplifying ordering processes, and improving operational efficiency. Serving over 700 restaurant brands and collaborating with more than 400 integration partners, Olo is focused on driving technological advancements that benefit the restaurant industry.

As they move forward, Grubhub and Olo are set to redefine food delivery logistics, ensuring that restaurants can not only meet current market demands but also take a proactive role in shaping the future of dining experiences.