#Japan #Tokyo #OPERe #AI Window #Poke Sapo

Introduction

OPERe, a leading company in digital patient communication based in Minato, Tokyo, has introduced a groundbreaking feature called 'AI Window' within their patient communication system 'Poke Sapo'. This innovative functionality utilizes generative AI to automate responses to patient inquiries, streamlining communication in high-acuity hospitals.

Background of Development

In the medical field, healthcare professionals often spend considerable time addressing administrative inquiries and providing information to patients upon admission. Recognizing this issue, OPERe aimed to reduce the workload of medical staff, allowing them to concentrate on their core competencies. 'AI Window' was thus developed to enhance operational efficiency and effectiveness in patient care.

Overview of 'AI Window'

As implied by its name, 'AI Window' is designed to handle primary inquiries from patients, offering automated responses powered by generative AI. One of its primary features is its ability to learn and utilize specific data accumulated from existing functionalities of 'Poke Sapo', such as 'Patient Explanations'. This tailored approach allows for the provision of accurate, facility-specific responses 24/7.

The system employs Retrieval-Augmented Generation (RAG) technology, which references pre-registered data to generate answers. By allowing the AI to consult designated materials such as in-house guides or instructional documents, OPERe has minimized the risk of AI hallucination—a phenomenon where AI generates plausible but inaccurate information. This safe and optimized operational design ensures that 'AI Window' achieves a balance between unparalleled intelligence and reliability.

Service Functionality of 'AI Window'

'A Window' offers various features to enhance interaction:

1. Automation of Standard Inquiries: It automates routine queries, such as the location and operating hours of the hospital convenience store, information about post-admission life, documentation fees, and procedural guidelines.

2. Enhanced Patient Convenience: Patients can effortlessly query the system via their smartphones at any time, resolving minor uncertainties that might be awkward to address in person.

3. Safety in Operations: The current model specializes in non-medical inquiries, focusing on standard informational responses while ensuring that personal medical diagnoses remain outside its scope. This guarantees both safety and efficiency in patient interactions.

4. Integration with Existing Systems: The 'AI Window' can enhance existing 'Poke Sapo Patient Explanations' by allowing hospitals already using this feature to add the AI-powered interface quickly. Those facilities can leverage accumulated resources such as videos and PDFs to create a high-accuracy AI chatbot tailored to their needs.

Updates from hospital websites will also be automatically incorporated into the AI’s replies, ensuring patients receive the most current information.

Anticipated Benefits

The introduction of 'AI Window' is expected to significantly reduce the time healthcare professionals spend on routine explanations and phone interactions. In turn, patients will be able to address inquiries from home, fostering a deeper understanding during their limited consultation times. This balance of reducing administrative burdens while amplifying the quality of care that healthcare providers can offer is critical in enhancing the patient experience.

OPERe plans to formally start providing information regarding 'AI Window' on February 18, 2026, marking a significant step in patient communication technology.

About Poke Sapo

'Poke Sapo' serves to optimize communication between healthcare providers and patients through various digital platforms, ensuring efficiency in repetitive tasks such as explanations and administering questionnaires. Patients simply scan a QR code, which triggers automated communications tailored to their schedules, leading to a reported satisfaction rate of over 95% across generations and a 92% improvement rate in operational efficiency reported by healthcare institutions.

For more information, visit the official service site at Poke Sapo.

Company Overview

Company Name: OPERe Co., Ltd.
Location: Mita 2-14-5, Florint Mita 606, Minato, Tokyo, 108-0073, Japan (Note: Relocated in February 2026)
CEO: Yuka Sawada
Established: June 2020
Business Focus: Development and provision of digital communication tools between patients and healthcare providers
Website: OPERe