#United States #Los Angeles #Southern California #Mercury Insurance #Wildfires

Mercury Insurance Stands Strong for Wildfire Victims in Southern California

In the wake of devastating wildfires ignited by Santa Ana winds across Southern California, Mercury Insurance has made it a priority to offer assistance to affected homeowners, renters, and auto policyholders. The recent fires have prompted mandatory evacuation orders for thousands of residents, especially in hard-hit areas like the Pacific Palisades, Alta Dena, Sylmar, and the San Fernando Valley.

Bonnie Lee, Vice President of Property Claims at Mercury Insurance, acknowledges the emotional turmoil that comes with such disasters. She states, “We understand that the recovery process after a wildfire can be a difficult and emotional time. However, the Mercury claims team is committed to supporting our California customers impacted by these events.”

Mercury’s team of representatives is prepared to assist those needing to file claims for damages. They can also help arrange temporary housing for policyholders who had to evacuate due to mandatory orders. For residents forced from their homes, ensuring they have the necessary supplies is crucial in maintaining safety during the evacuation.

The insurance company is not just stopping at helping residents; they are also extending their support to auto policyholders affected by the fires. Kevin Quinn, VP of Auto Claims, reassures that assistance is available for those facing auto damage, stating, “Fire damage is often not limited to homes and rental properties, and we want to make sure everyone who needs assistance receives it.”

For a smooth claims process, policyholders can utilize Mercury's accessible web-based app or contact their claims team via phone. This digital approach allows users to navigate through the process effortlessly, guided by clear prompts. Dedicated claims adjusters are on standby to assess any damages caused by the fire.

Policyholders looking for additional guidance on filing a claim can find detailed instructions on the company's online claims portal. To expedite their claims, customers are encouraged to follow some essential steps:
1. Contact Mercury immediately to report losses either at 800-503-3724 or through their digital claims platform.
2. Safeguard your property from further damage, like placing tarps on damaged roofs or moving vehicles to safer locations.
3. Have your policy number ready and ensure all your contact details are updated for the adjuster.
4. Document your damages thoroughly; taking photos and having a complete description will facilitate the evaluation process.
5. If you have pre-loss photos or videos, share these with your adjuster as they can significantly aid in estimating damages.
6. Do not remove debris or damaged items related to the claim. However, if temporary removal is necessary for safety, ensure to document the condition with photos before disposal.
7. Keep receipts for any additional living expenses incurred due to evacuation and share these with your adjuster.

Mercury Insurance encourages customers to keep up with real-time updates and guidance on their response to the wildfires through social media platforms.

About Mercury Insurance

Founded in 1962 and headquartered in Los Angeles, Mercury Insurance is a comprehensive insurance provider offering a range of products including auto, homeowners, and renters insurance across multiple states, notably California, Texas, and New York. They are committed to delivering excellent customer service backed by competitive rates, emphasizing value for the insurance dollar. With over 4,100 employees and a network of more than 6,500 independent agents, Mercury has garnered high reputations within the industry, including an 'A' rating from A.M. Best and favorable recognitions as a leading auto insurance company. For further information, visit MercuryInsurance.com or connect with them on social media.