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Saksoft to Present 'SakCare' at Dreamforce 2025

Saksoft, a prominent name in digital transformation, is set to introduce 'SakCare', a cutting-edge AI-powered customer care and compliance solution tailored for the Banking and Financial Services (BFS) sector. The anticipated unveiling will take place at Dreamforce 2025, a premier event that attracts tech enthusiasts and professionals alike. This innovative solution is built natively on the Salesforce Service Cloud and Financial Services Cloud frameworks, designed to empower financial institutions to respond to urgent service requests promptly and in a compliant manner.

In the ever-evolving landscape of banking, maintaining customer trust while handling sensitive matters swiftly is paramount. SakCare leverages advanced technology that integrates AI-driven intent recognition, real-time 360-degree views of customers, intelligent routing systems, and automated workflows. Such features not only facilitate quicker resolutions of customer inquiries but also reinforce trust—an essential element in financial relationships.

"Dreamforce serves as a unique platform to engage with our clients and showcase innovations that can effectively tackle their pressing challenges," stated Aditya Krishna, Chairman and Group CEO of Saksoft. He emphasized that with SakCare, BFS teams will be equipped to provide empathetic, compliant, and expedited resolutions at critical junctures.

The solution is poised to address high-impact scenarios prevalent in the financial sector, particularly in situations like fraud alerts, lost or stolen cards, claims delays, loan disbursements, portfolio rebalancing, and transaction disputes. These issues have become increasingly common in today's digital financial environment, where speed and accuracy are essential.

As noted by Priya Ranjan Panigrahy, CEO of CEPTES—a subsidiary of Saksoft—leaders in the BFS domain are struggling with the rising volume of service requests demanding immediate attention. The need for a solution that not only accelerates response times but also lessens compliance risks while safeguarding customer relationships has never been more critical.

Avantika Krishna, Chief Sales Officer of Saksoft, added, "By utilizing SakCare, financial institutions can transform these urgent situations into valuable opportunities to strengthen their relationships with customers." The design of SakCare facilitates deployment up to five times faster than traditional custom-built solutions, ensuring rapid time-to-value for its users.

The Salesforce-native architecture inherent in SakCare guarantees seamless integration with existing systems, compliance alignment, and deliverable results within weeks—not months. This swift adaptability is crucial for institutions eager to innovate while keeping operational risks at bay.

Attendees at Dreamforce 2025 are encouraged to explore SakCare first-hand at Saksoft's booth, where they can engage in one-on-one conversations with BFS solution experts.

About Saksoft

Saksoft Group (www.saksoft.com) is a globally recognized partner in digital transformation, specializing in Enterprise Applications, Augmented Analytics, Intelligent Automation, and Cloud solutions. With headquarters in Chennai, India, and 16 offices around the globe, the company boasts a team of over 3,000 professionals, including more than 250 Salesforce certified experts. Through its subsidiaries like CEPTES and Solveda, Saksoft delivers comprehensive Salesforce and Commerce Cloud solutions to clients worldwide.

Explore the future of AI solutions in banking at Dreamforce 2025 with Saksoft’s groundbreaking product, SakCare, designed to enhance customer service and compliance in the financial sector.