#Japan #Tokyo #VideoTouch #AI Roleplay #Belsystem24

Belsystem24 Adopts AI Role-Playing Training Solution

In an innovative move to enhance its training procedures, Belsystem24 has introduced VideoTouch's AI role-playing platform across its operations at thirty-five sites nationwide. This integration is designed to streamline the training of call center staff for Communications Company C, a client of Belsystem24.

Background of Implementation

The nature of work at Communications Company C results in fluctuating hiring numbers, ranging from one to thirty employees monthly. This variability poses significant challenges for maintaining a consistent training system and ensuring quality standards are met. Role-playing training is notably cumbersome as it traditionally requires one-on-one interaction between the trainer and the newbie, demanding around three hours each session. During busy periods, this can place a heavy burden on operational efficiency, necessitating a robust system that balances training quality and speed.

To address these challenges, Belsystem24 decided to leverage the AI role-playing solution offered by VideoTouch.

Results After Adoption

Following the implementation of AI role-playing training, the time required for training 35 new employees during a busy period was dramatically reduced from 132 hours to just 9 hours. This achievement amounts to a staggering 90% reduction in labor time, exceeding expectations by over 50 hours.

Additionally, the automation of feedback has been a highly praised feature, facilitating standardization and acceleration of training while significantly alleviating the workload on supervisors. Belsystem24 plans to further enhance the growth support for individual operators through the use of AI role-playing, aiming to maintain ongoing improvements in training quality and operational efficiency.

About VideoTouch

VideoTouch is a leading provider of AI and video training platforms, pushing forward digital transformation in the workforce training sector, particularly within contact centers. Its on-demand learning environments are designed to shorten training durations and cut costs, making it an ideal solution for companies grappling with prolonged training periods and reliance on individual trainers. The AI role-playing feature allows for the replacement of traditional human-led role-plays, thereby streamlining skill acquisition and assessment, ultimately enhancing the quality of operator training remarkably.

For more information, visit the VideoTouch Service Website: VideoTouch and the AI Role-Playing Service Site: AI Roleplay.

Company Overview of VideoTouch

• - Company Name: VideoTouch Inc.
• - Location: Room 202, LAIDOUT SHIBUYA, 1-15-12 Shibuya, Tokyo 150-0002, Japan
• - CEO: Yuta Uesaka
• - Founded: April 24, 2013
• - Business Description: Development and provision of the VideoTouch platform.
• - Website: VideoTouch Official Site

For inquiries, contact:
VideoTouch Inc.
PR Representative: Yamazaki
E-mail: [email protected]