#Japan #Tokyo #Customer Support #AI Data Corp #AI AssistPro

AI Data Corporation Introduces AI AssistPro on IDX

AI Data Corporation, based in Minato, Tokyo, has begun offering a new AI solution designed specifically for customer support teams, sales departments, and help desks. Named AI AssistPro on IDX, this innovative software incorporates a dedicated knowledge database tailored for customer support, aiming to streamline operations in industries such as IT sales strategy.

A Revolutionary Solution for Customer Support

The AI AssistPro on IDX works on the IDX data platform and features a knowledge team drive that contains pre-loaded data specifically relevant to customer support tasks. Utilizing a Retrieval-Augmented Generation (RAG) framework, the software enables AI to deliver accurate responses tailored to customer support inquiries swiftly and efficiently. This solution aims to empower customer support representatives and enhance their performance in responding to inquiries, managing historic data, generating FAQs, proposing scripts, and preparing materials for client presentations.

AI AssistPro on IDX is designed to significantly reduce the workload on human agents while increasing their effectiveness. By automating routine tasks, agents can focus on more complex interactions that require a human touch, ultimately improving the quality of service provided to customers.

Key Templates for Efficient Operations

The AI AssistPro on IDX provides various standard template examples currently in implementation, including:

• - FAQ Collection: Organized database of past inquiries and responses categorized by products and services.
• - Response Manuals: Guidelines for telephone, email, and chat communications, including templates for apologies.
• - Customer Interaction History Templates: Logs for handling complaints and classifying requests or issues.
• - Product Manuals: Instruction manuals and setup documents with visual aids for user assistance.
• - Sales Talk Scripts: Examples for various scenarios, including closing techniques and storytelling strategies.
• - Complaint Handling Insights: Guidance on addressing complaints or emotionally charged customers and preventing recurrence.
• - Contract & Billing Templates: Templates for managing delayed payments and explaining contract terms.

Comprehensive Features of AI AssistPro on IDX

This AI solution integrates various features such as:

• - Inquiry Support AI: Quickly retrieves and summarizes relevant information from FAQs, manuals, and response histories.
• - Document Summarization and Organization: Extracts key points from call logs, chats, and emails to organize critical information.
• - Knowledge Search and Template Utilization: Suggests appropriate information from accumulated FAQs and response templates.
• - Proposal Document Support AI: Extracts and summarizes necessary information from industry-specific documents.
• - Analysis of Report Documents: Analyzes content from response records and Key Performance Indicator (KPI) data to highlight significant points.
• - Historical Case Reference: Searches for similar cases and successful examples to provide reference information for handling requests.

The proposal document database can be utilized to quickly create tailored presentation materials, streamlining the process for various business needs.

Bridging Gaps in Customer Support and Sales

AI AssistPro on IDX seeks to cater to a wide audience, including call centers, sales support teams, SaaS customer service, and public inquiry points. The project site, “AI Factory,” regularly updates industry-specific templates, case studies, and proof of concept (PoC) consultations available for interested parties.

Current Offer of Free PoC and Consultation

In response to challenges in service quality, speed, and dependence on individual performance, AI Data Corporation is currently offering free consultations on PoC support and template design for companies looking to enhance both the quality and efficiency of their support operations. Businesses seeking to integrate innovative solutions in their customer support strategies are encouraged to reach out.

About AI Data Corporation

AI Data Corporation, established in April 2015 and led by CEO Takahito Sasaki, specializes in utilizing data infrastructure and intellectual property systems to safeguard and leverage data assets. With over 10,000 corporate clients and more than one million satisfied customers, the company provides comprehensive services in data sharing, backup, recovery, migration, and deletion, making it a leader in the data ecosystem business.

To explore more about AI Data Corporation and its offerings, please visit their website at AI Data Corporationwebsite.