Sinch Achieves Tier 1 Status as RCS Vendor in ROCCO's 2024 Report
In the ever-evolving landscape of communication, Sinch (Sinch AB (publ)) has solidified its standing as a premier player by recently being recognized in the ROCCO Rich Communication Services (RCS) Messaging Market Impact Report 2024. This year’s acknowledgment as a Tier 1 vendor is not just an accolade; it is backed by direct insights from mobile operators across an impressive 64 countries. With technology and customer communication at the heart of its mission, Sinch is pioneering the Customer Communications Cloud to enhance how businesses connect with their customers.
ROCCO, an esteemed independent research firm focusing on the mobile operator and messaging sector, has established a comprehensive evaluation process that encompasses over 30 critical performance indicators such as reliability, technical innovation, customer support, and overall service quality. This systematic approach draws insights from 92 mobile operators globally, underscoring the essential role that RCS plays as operators transition from traditional messaging systems like SMS to RCS. The report highlights what mobile operators seek from collaborators to effectively drive messaging transformation.
Francois Boshoff, Vice President and Head of Product Management at Sinch, expressed his excitement over this recognition, stating, "Sinch is thrilled to be recognized as a Tier 1 RCS vendor by ROCCO and the worldwide mobile operator community." The company has worked tirelessly to support mobile operators through each facet of RCS implementation, from initiating customer messaging to running, securing, and monetizing RCS for businesses with their dedicated RCS Business Enablement Service.
Sinch's RCS solutions are comprehensive, featuring application integration, APIs, and essential platform integrations that are tailored to drive RCS adoption while also boosting revenue potential for enterprises. This information becomes even more critical as mobile operators lean increasingly on Sinch to support their digital customer engagement initiatives, utilizing RCS to foster safer, branded communication channels that cultivate stronger subscriber relationships.
"RCS has emerged as a vital channel for both mobile operators and brands aiming to foster richer, more secure interactions with customers," remarked Antonio Rodríguez, Chief Research Officer at ROCCO. Throughout the evaluations, mobile operators have consistently highlighted Sinch's technical prowess, responsive support, and its deep understanding of the factors that contribute to successful RCS implementation at scale.
The ROCCO report further includes insightful vendor interviews and an in-depth market analysis concerning RCS's trajectory in a rapidly digitalized economy. Sinch's contributions to helping operators scale and monetize RCS services focus on reliable delivery, flexible enterprise integration, and measurable user engagement.
Sinch has long been an advocate for RCS, establishing itself as a leader by offering scalable, secure infrastructure that mobile operators and enterprises can trust for the next generation of customer communications. Its robust platform enables dynamic, more engaging dialogues with customers, incorporating rich media elements, suggested replies, carousels, secure vendor verification, and AI-driven automation, delivering a seamless, app-like experience directly within message threads.
With direct connections to operators and a significant presence in over 60 countries, Sinch is uniquely positioned to guide mobile operators in evolving their messaging strategies while confidently embracing emerging platforms like RCS. This ability to adapt and grow in today's fast-paced communication environment reinforces Sinch's commitment to enhancing customer interactions, setting a standard for others in the industry to follow. Interested parties can learn more about Sinch’s innovative solutions and services at Sinch.com.
For additional inquiries or further information, you can contact Janet Lennon, Director of Global PR Communications, at [email protected] or call 1.206.914.6175.
ROCCO, an esteemed independent research firm focusing on the mobile operator and messaging sector, has established a comprehensive evaluation process that encompasses over 30 critical performance indicators such as reliability, technical innovation, customer support, and overall service quality. This systematic approach draws insights from 92 mobile operators globally, underscoring the essential role that RCS plays as operators transition from traditional messaging systems like SMS to RCS. The report highlights what mobile operators seek from collaborators to effectively drive messaging transformation.
Francois Boshoff, Vice President and Head of Product Management at Sinch, expressed his excitement over this recognition, stating, "Sinch is thrilled to be recognized as a Tier 1 RCS vendor by ROCCO and the worldwide mobile operator community." The company has worked tirelessly to support mobile operators through each facet of RCS implementation, from initiating customer messaging to running, securing, and monetizing RCS for businesses with their dedicated RCS Business Enablement Service.
Sinch's RCS solutions are comprehensive, featuring application integration, APIs, and essential platform integrations that are tailored to drive RCS adoption while also boosting revenue potential for enterprises. This information becomes even more critical as mobile operators lean increasingly on Sinch to support their digital customer engagement initiatives, utilizing RCS to foster safer, branded communication channels that cultivate stronger subscriber relationships.
"RCS has emerged as a vital channel for both mobile operators and brands aiming to foster richer, more secure interactions with customers," remarked Antonio Rodríguez, Chief Research Officer at ROCCO. Throughout the evaluations, mobile operators have consistently highlighted Sinch's technical prowess, responsive support, and its deep understanding of the factors that contribute to successful RCS implementation at scale.
The ROCCO report further includes insightful vendor interviews and an in-depth market analysis concerning RCS's trajectory in a rapidly digitalized economy. Sinch's contributions to helping operators scale and monetize RCS services focus on reliable delivery, flexible enterprise integration, and measurable user engagement.
Sinch has long been an advocate for RCS, establishing itself as a leader by offering scalable, secure infrastructure that mobile operators and enterprises can trust for the next generation of customer communications. Its robust platform enables dynamic, more engaging dialogues with customers, incorporating rich media elements, suggested replies, carousels, secure vendor verification, and AI-driven automation, delivering a seamless, app-like experience directly within message threads.
With direct connections to operators and a significant presence in over 60 countries, Sinch is uniquely positioned to guide mobile operators in evolving their messaging strategies while confidently embracing emerging platforms like RCS. This ability to adapt and grow in today's fast-paced communication environment reinforces Sinch's commitment to enhancing customer interactions, setting a standard for others in the industry to follow. Interested parties can learn more about Sinch’s innovative solutions and services at Sinch.com.
For additional inquiries or further information, you can contact Janet Lennon, Director of Global PR Communications, at [email protected] or call 1.206.914.6175.
Topics Telecommunications）
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