#Japan #Ltd. #Shinjuku #RecACE plus #Ascend Co. #KasuHara ZERO

Addressing the Rising Challenge of Customer Harassment in Businesses

In recent years, businesses have become increasingly aware of the challenges posed by customer harassment, commonly referred to as "KasuHara". These issues not only create a toxic work environment but also put significant psychological strain on employees, which can lead to high turnover rates. To combat this pressing concern, Ascend Co., Ltd., based in Shinjuku, Tokyo, has expanded its offerings by starting the sales and implementation support for "KasuHara ZERO", a customer harassment prevention package provided by Global Cast, a company headquartered in Nagoya, Aichi Prefecture.

The Role of Ascend Co., Ltd.

Ascend is best known for its innovative AI-powered call recording service, "RecACE plus". This service records phone conversations automatically and provides high-accuracy AI transcription and summarization. "RecACE plus" has already been utilized across a variety of sectors, including retail, healthcare, local government, and education. It has helped streamline the recording and sharing of call responses and served as an essential tool for crisis management when disputes arise.

The integration of "KasuHara ZERO" with "RecACE plus" signifies a holistic approach to addressing the multifaceted nature of customer harassment. While recording calls is valuable for accountability, it is equally vital to establish comprehensive employee support systems. This includes effective training, clear operational protocols, and accessible counselling resources for staff who may encounter harassment.

Comprehensive Support Systems for Businesses

Ascend's latest initiative aims to not only provide robust call management solutions but also facilitate employee training and ensure that best practices are upheld in real-time. The collaboration with Global Cast enhances this approach further by equipping businesses to establish a solid framework for harassment prevention. The key components of this initiative include:

Employee Education

• - Training Videos and Tests: Ascend will support the implementation of training materials designed by legal professionals, allowing employees to systematically learn about customer harassment and the best ways to address it.
• - On-site Response Manuals: The creation of practical manuals tailored for businesses ensures that employees are prepared and can respond correctly in case of harassment situations.
• - Counselling Outreach: Establishing dedicated helplines for staff concerns helps create an environment where employees feel safe discussing any issues they may face.

Prevention and Deterrence Strategies

• - Anti-Harassment Certification: Providing businesses with certification logos can help signal to customers and clients that the organization is intolerant of harassment.
• - Awareness Campaigns: By displaying posters promoting respect between customers and staff, organizations can foster better interactions and deter inappropriate behavior.
• - Public Recognition: Being listed on the official website of the Sports of Heart Association enhances a company’s reputation as a leader in harassment prevention, which can also boost its attractiveness to prospective hires.

Crisis Management and Risk Mitigation

• - Structured Consultation Forms: Helping businesses create channels for reporting harassment enables quicker responses and better documentation of incidents.
• - Insurance Collaborations: Ascend assists organizations in crafting risk management strategies to mitigate potential fallout from harassment incidents.
• - Broad Business Support: The partner platform also offers operational and consultancy services to bolster overall business management.

Looking Ahead

Ascend Co., Ltd. is committed to continuing its support through the "RecACE plus" series, enhancing recording, sharing, and visibility for businesses’ call responses. This partnership aims to strengthen harassment prevention measures and foster safer workplaces, encouraging long-term employee retention and appealing recruitment strategies.

About RecACE plus

"RecACE plus" is a cloud service designed by Ascend, allowing for the automated recording, transcription, and summarization of telephone calls. It aids companies in documenting conversations and standardizing response quality, especially in light of new customer harassment regulations. The service is cloud-managed and easily accessible via PC and smartphones without requiring changes to existing phone systems.

For additional details about the service, visit RecACE plus.

Moreover, the upcoming launch of "RecACE plus for Mobile" in 2026 will offer similar features for mobile devices, ensuring businesses can maintain high standards across all communication channels.

Company Overview

• - Ascend Co., Ltd.

- Representative: Hiroshi Sato
- Location: 5F Meihou Building, 1-21-1 Nishi-Shinjuku, Shinjuku City, Tokyo
- Established: December 12, 2003
- Website: Ascend Co., Ltd.

• - Global Cast

- Representative: Hideyuki Kawaguchi
- Location: 4-60-12 Global Gate, Hirai Pool, Nakamura Ward, Nagoya, Aichi Prefecture
- Established: February 20, 2008
- Website: Global Cast