#USA #New York #OTG #Tory Roth #airport hospitality

OTG Appoints Tory Roth as Chief Operating Officer

On October 21, 2025, OTG, a notable leader in airport hospitality, made waves in the industry by announcing the appointment of Tory Roth as its new Chief Operating Officer. In her new role, Roth will manage the day-to-day operations of OTG's expanding network of restaurants, markets, and bars strategically located within airports across North America. The focus of her leadership will be on enhancing operational excellence, fostering service innovation, and refining the overall guest experience.

Tory Roth's Background and Experience

With over twenty years of leadership experience in hospitality and foodservice, Tory joins OTG following her role as Vice President of Operations at Restaurant Associates. In that position, she was responsible for overseeing large-scale operations across diverse venues and market sectors, managing teams committed to delivering high-quality dining, retail, and corporate hospitality programs. Her extensive background has allowed her to establish a strong reputation for enhancing operational performance and nurturing the next generation of leaders, while also cultivating inclusive work environments marked by collaboration and dedication.

Roth's profound insight into guest experience paired with her relentless commitment to continuous improvement aligns perfectly with OTG’s mission. The company's goal is to reinvent the airport hospitality landscape, offering elevated dining experiences, cutting-edge technology, and unparalleled service.

Enhancing OTG's Operations

Alan House, OTG’s Chief People Officer, expressed excitement regarding Tory's arrival: "We're thrilled to welcome Tory to the OTG family. Her leadership and operational expertise are invaluable as we advance our business, elevate traveler experience, and expand into key airport markets.”

As COO, Roth's responsibilities will include optimizing OTG’s operational capabilities, scaling best practices, and ensuring consistency across its multiple airport locations. She will work closely with OTG’s executive leadership team to encourage strategic growth initiatives and uphold the company’s core values of Care, Continuous Improvement, Teamwork, and Quality. Her appointment highlights OTG’s ongoing investment in its workforce, operational strategies, and guest experiences as the company embarks on its next growth phase.

A Pivotal Moment at OTG

In her own words, Tory Roth conveyed her enthusiasm about joining OTG at such a crucial time: "I am honored to join OTG at such a pivotal moment. I look forward to working side by side with this exceptionally talented team to enhance the guest experience, promote operational excellence, and foster a culture where every individual can thrive and contribute.”

About OTG

OTG is not just an operator; it is a visionary entity that develops and manages restaurants and retail markets in some of North America's busiest airports. The company is known for merging award-winning cuisine with iconic designs and leveraging innovative technology to enrich the travel experience. With a presence in 11 airports across the U.S. and Canada, OTG’s redesigned terminals offer local dining options, distinctive retail experiences, and advanced ordering technology through its proprietary platform, flo™. Recognized by esteemed publications like The New York Times and Travel + Leisure, OTG sets high standards in modern airport hospitality.

In addition to its operational success, OTG has been recognized for its commitment to cultivating a positive workplace culture. It has earned accolades such as being named a Most Loved Workplace, ranked among the Top 100 Workplaces, and recognized with the Great Employees Benefit Award. Through its dedication to people and culture, OTG aims to not only meet traveler needs but also to foster growth and innovation within the hospitality sector.