Arizona Couple Receives Prestigious Founders Award for Excellence in Senior Care Franchise

In a remarkable feat, multi-unit franchise owners Tiffany and Shaun Phelan, operating in Arizona and California, have been honored with the Founders Award from Senior Helpers, one of the leading providers of in-home senior care. This accolade, bestowed at the company's recent annual conference, recognizes franchisees who embody the company's core mission of providing exemplary care and support to communities.

Both Tiffany and Shaun Phelan have built a thriving franchise with locations in Scottsdale and Mesa, Arizona, as well as Clovis and Visalia in California. What makes their achievement even more special is that they are the first couple to receive this prestigious award. Shaun Phelan opened his first Senior Helpers franchise in Scottsdale back in 2007, establishing himself as the longest-tenured owner in the company’s history. Tiffany joined the corporate team the same year before she opened her own location in Fresno. Together, they have dedicated themselves to improving the care experience for seniors and their families.

"To be recognized by the company we've grown alongside for two decades means a great deal to us and to our caregivers," Tiffany remarked. Their franchise has gained fame not only for the quality of care but also for their commitment to enhancing the lives of seniors and providing the utmost support to families.

Commitment to Age-Friendly Care

The Phelans have taken their franchise beyond conventional care by achieving certification in Age-Friendly Care at Home from the Community Health Accreditation Partners (CHAP). This certification is relatively rare in the home care industry and underscores their dedication to adopting holistic strategies in senior care. Senior Helpers was the first private duty in-home care provider in the U.S. to achieve this distinguished credential, which revolves around the 4Ms framework: What Matters, Medication, Mentation, and Mobility.

For Tiffany, the principle of "What Matters" is at the heart of their care philosophy. It involves considering the preferences and needs of both the senior and their families when formulating a care plan. This approach was exemplified through the story of Katie Blackstock, a client who initially sought companionship after losing her husband. Her needs evolved over time, and Senior Helpers adapted her care while still ensuring her emotional and social needs were met, reflecting the Phelans' commitment to personalized care.

A Vision Toward Improvement

The Phelans have also focused on providing specialized training for caregivers. Tiffany leads dementia training sessions for families and firefighters in both California and Arizona, highlighting their proactive approach in addressing the growing demand for skilled care amid an aging population. They also support local veterans through VA contracts, ensuring that those who served the country receive the respect and care they deserve.

Peter Ross, CEO and co-founder of Senior Helpers, praised the Phelans by stating, "Our Founders Award recognizes franchise owners who carry our mission forward, and Tiffany and Shaun have done that for nearly 20 years. They’ve built their reputation one family at a time, and families like Katie's feel their difference every day."

In conclusion, Tiffany and Shaun Phelan's receipt of the Founders Award from Senior Helpers is a testament not only to their hard work and commitment but also to the transformative impact they have on the communities they serve. Their ongoing journey in the world of senior care is sure to inspire many others in the industry and reinforce the importance of community-focused, compassionate caregiving.

To learn more about their locations and services, visit Senior Helpers of Scottsdale, Mesa, Clovis, or Visalia.