#Japan #Tokyo #Home Services #Cleaning Service #Air Conditioner

Understanding the Necessity of Guarantees in Air Conditioner Cleaning

In a recent survey conducted by Ouchi ni Pro, a popular service comparison site in Japan, overwhelming evidence has emerged about the significant value that consumers place on guarantees for air conditioner cleaning services. With 95% of respondents asserting that guarantees are necessary, this survey sheds light on consumer expectations and preferences regarding the assurance of service quality.

Survey Breakdown

The survey aimed to understand consumer attitudes towards guarantees in air conditioner cleaning. It involved 100 participants (48 men and 52 women) and was conducted through internet research in January 2026. Here are the key findings:

1. Necessity of Guarantees:
- 31% of respondents believe guarantees are absolutely necessary.
- 64% think having a guarantee is better than having none.
- Only 5% indicated that it was optional and 0% considered guarantees unnecessary.

2. Key Guarantee Features:
- When asked about the most critical aspects of such guarantees, 70% prioritized repairs for unit malfunctions, while the remaining respondents ranked follow-up services for unsatisfactory work and coverage for damage to furniture or appliances lower, at 20% and 10% respectively.

3. Impact on Service Provider Selection:
- A significant 42% said that the presence of a guarantee greatly influences their choice of cleaning service provider. Another 54% acknowledged that it would have some impact, while only a small fraction felt it wouldn't matter.

4. Timing for Guarantee Info:
- Most participants (54%) prefer to learn about guarantee information before booking, and 40% would like this information available by the time they receive a quote.

5. Willingness to Pay for Guarantees:
- If guarantees are offered, 26% of participants would always opt for a service even at a higher price. A notable 45% said their decision would depend on specific conditions, while 11% stated it wouldn’t affect their choice at all.

6. Ideal Guarantee Period:
- The majority (35%) expressed a preference for a one-month guarantee, while others felt three months (23%) and six months (18%) would also be acceptable.

Ouchi ni Pro: Your Partner in Home Services

Ouchi ni Pro stands out as a trusted platform that allows homeowners to select from a wide variety of services provided by reliable professionals. With over 4,000 registered providers offering services such as air conditioner cleaning, water systems cleaning, house cleaning, and estate clearing, it ensures consumers can effectively find suitable service matches based on location, pricing, and user reviews. Currently, the platform is running a campaign that rewards customers who submit reviews with gifts of up to 1,000 yen in digital vouchers.

About Zero Accel

Zero Accel, the parent company behind Ouchi ni Pro, is committed to enhancing lives through innovative services. Established in April 2020 and headquartered in Chiyoda, Tokyo, it's steadily expanding its offerings, which also include pet food, cosmetics, shared office spaces, and web media operations, aiming for a public listing in the future.

For more information about their services and to explore the wide variety of options available, please visit their official website at Zero Accel.

In conclusion, as consumers become increasingly aware of the importance of guarantees in service offerings, businesses must adapt to meet these expectations in order to foster trust and ensure customer satisfaction in the competitive landscape of home services.