SuccessKPI Recognized as a Trailblazer in Frost & Sullivan's 2025 WEM Radar™

SuccessKPI Named a Leader in the 2025 Frost & Sullivan WEM Radar™

On January 7, 2026, SuccessKPI, an innovator in AI-enhanced workforce engagement management (WEM), received a prestigious designation as a Leader within Frost & Sullivan's 2025 WEM Radar™ report. This accolade is particularly significant as it marks the second consecutive year that SuccessKPI has earned a place on this esteemed list, highlighting their continued commitment to innovation and growth in the workforce management sector.

Recognition for Excellence

SuccessKPI's recognition by Frost & Sullivan also comes on the heels of its classification as a Customer Value Leader for 2025. This distinction emphasizes SuccessKPI's impressive return on investment metrics for clients within diverse industries, including government operations. Frost & Sullivan noted that the company's robust performance in workforce engagement has set a benchmark for others in the market.

Innovations Driving Growth

The cornerstone of SuccessKPI's offerings is its unified WEM platform, which operates on a serverless, Software as a Service (SaaS) architecture. This sophisticated setup integrates essential components such as workforce management systems, conversation analytics, quality monitoring, and agent/supervisor assistance all into one seamless solution. This architecture enables access to real-time data across all modules, empowering contact center managers and operators to derive insights, mentor agents, and implement effective action plans efficiently.

Additionally, Frost & Sullivan praised SuccessKPI's impressive 30% adoption rate of generative AI technologies and the launch of their Last-Mile Connectivity solution. This innovative tool enhances agent monitoring by providing advanced analytics on desktop usage, headset performance, bandwidth, and overall connectivity health.

Highlighted Innovations and Achievements

According to the Frost Radar report, SuccessKPI's standout products include GenAI Deep Prompts, Topic Miner, and Automated Quality Monitoring (Auto-QM). These tools are designed to aid businesses in analyzing a vast array of interactions across different languages, identifying compliance risks, dynamically coaching agents, and uncovering emerging customer intents and operational patterns with speed and scalability.

Industry Principal at Frost & Sullivan, Ankita Singh, remarked, "SuccessKPI's seamless integration of AI, user-friendly interface, affordability, data-centric approach, robust GenAI security policies, and dedication to customer education make it a vendor to watch in the upcoming years."

Dave Rennyson, the CEO of SuccessKPI, commented on the interplay between employee experience and customer experience in the contact center environment, stating, "Our AI-fueled WEM tools provide agents with immediate insights, constructive feedback, and guidance that elevate agent performance and enhance customer satisfaction."

Frost & Sullivan's evaluation also revealed SuccessKPI's remarkable 50% growth rate in 2024, with an impressive 75% growth in the North American market. A similar trajectory is anticipated for the entirety of 2025, driven largely by their advanced generating AI functionalities and effective customer value strategies. For more insights, readers can access the full report by visiting Frost Radar WEM report.

Conclusion

In the rapidly evolving landscape of workforce engagement, SuccessKPI has firmly positioned itself as a leader in the field, providing state-of-the-art solutions that enhance both employee and customer experiences. Its latest acknowledgments from Frost & Sullivan not only highlight its past successes but also set the stage for continued growth and aspiration in the future.