#Japan #Hiroshima #find #Lost & Found #Minamoa

Introduction

On August 1, 2026, a significant update arrived at the Minamoa and Ekie shopping areas in Hiroshima. Chinese SC Development Co., Ltd. has partnered with find Inc. to introduce the innovative `Lost & Found Cloud Find` service. By implementing this technology, the areas aim to significantly improve the handling of lost items, which averages around 1,500 cases monthly.

Transitioning to Efficiency

Presently, the staff handles lost items through an information desk and phone inquiries, spending considerable time on record-keeping and preparing data for submission to the police. This time-consuming process often creates a bottleneck — as customers are left waiting while staff manage various tasks. The integration of the Lost & Found Cloud Find service promises to streamline item registration and automate important procedures, alleviating both staff workload and customer waiting times.

Customer-Centric Features

Aimed at enhancing the customer experience, the Lost & Found Cloud Find service allows inquiries via chat. This functionality can be accessed without app installations through a simple email address verification. Moreover, the service supports multiple languages, including Japanese, English, Simplified Chinese, and Korean, facilitating communication for all residents and visitors in Japan. This multilingual approach ensures that everyone can easily request assistance, regardless of language barriers.

Operating Hours and Procedures

The service will be available 24/7, with direct customer inquiries answered daily from 9:00 AM to 10:00 PM. Any requests made after 9:00 PM will receive a response the following morning. Customers who wish to inquire about lost items can easily navigate to the official Minamoa or Ekie website, where detailed instructions can be found.

Enhanced Workflow for Chinese SC Development

The introduction of the Lost & Found Cloud Find service signifies a shift towards a smarter approach in managing lost items. The technology aims not only to improve efficiency in addressing lost property but also to bolster overall service quality. Staff will have quick access to detailed records, streamlining their workload and allowing them more time to assist customers effectively.

Technology that Connects

The Lost & Found Cloud Find service leverages advanced technology to seamlessly connect those who have lost items with the necessary support structures. This service goes beyond simply identifying lost objects; it also includes features such as increased return rates and an integrated communication pathway that connects users with police authorities, offering a comprehensive solution for lost property management.

Building Trust in Communities

In busy environments like commercial spaces, railway companies, and theme parks, the occurrence of lost items is inevitable. By providing a fast, efficient system for finding lost belongings, this initiative not only enhances trust between users and the service providers but also contributes to creating a safer and more reliable environment for everyone.

Company Background

Chinese SC Development Co., Ltd., which operates Minamoa and Ekie, is committed to enhancing the shopping experience in Hiroshima. Under the leadership of President Hidenori Matsuoka, the company focuses on commercial center development and management. For more information, you can visit their official site at Minamoa.

On the other hand, find Inc., led by CEO Akira Takashima, specializes in digital transformation related to lost and found items. They have been pivotal in advancing technology-driven solutions to improve customer experiences in this domain. More details can be found at find.