Saison Technology International and Vectara Forge Alliance for Enhanced Conversational AI Solutions

Strengthening Conversational AI: A New Strategic Partnership

In a landmark announcement made on September 25, 2025, Saison Technology International, Inc., a subsidiary of Saison Technology, and Vectara, Inc., a trusted leader in agent-based Retrieval-Augmented Generation (RAG) technology, revealed their strategic partnership aimed at revolutionizing conversational AI solutions. This collaboration is set to leverage hybrid search capabilities, advanced re-ranking, and precise information retrieval to create more natural interactions between humans and systems.

Vectara offers an end-to-end RAG service that is language-agnostic, providing essential corporate AI agents and their innovative "Guardian Agent" functionality. These advancements empower Vectara’s platform to deliver an unparalleled conversational experience characterized by industry-leading accuracy while also reducing misinformation generated by AI, commonly referred to as “hallucination.” This results in reliable insights with strong security measures and granular access control.

Masa Maruyama, CEO of Saison Technology International, commented on this partnership:

"Many companies have faced challenges with first-generation AI customer service tools, such as rule-based chatbots and co-pilot assistants, which often lack flexibility and understanding of intent, leading to poor output and a loss of trust. Our partnership with Vectara is driven by their agent-based RAG platform's ability to offer the reliability, flexibility, and control that modern enterprises require. This partnership brings proven capabilities to the table."

Saison Technology has garnered acclaim for its robust and reliable data integration solutions and managed services, serving over 10,000 clients globally in regulated industries. The company excels at connecting fragmented systems and integrating operational data across legacy and cloud platforms, facilitating immediate access to crucial information and insights that drive behavior, advance strategies, and support business transformation.

Eva Nahari, Chief Product Officer at Vectara, elaborated:

"Many modern AI chatbots frequently experience hallucinations, negatively impacting brand reputation and customer experience. This represents a barrier for businesses looking to fully utilize AI to deliver next-generation customer experiences, as it hinders the operational deployment of AI agents. Traditional rule-based systems leave both businesses and customers wanting."

She continued, highlighting the benefits of their collaboration:

"Through our close work with Saison Technology International, we are able to provide a conversational AI platform that ensures flexible, state-of-the-art data integration, along with reliable data ingestion capabilities that correct hallucinations in real time. Our joint solution connects every corporate system and data source—from legacy mainframes to the latest data pipelines—enabling modern customer service in even the most sensitive environments and organizations."

About Vectara

Vectara provides an enterprise-grade platform for building highly accurate AI assistants and agents. Their end-to-end agent-based RAG service can be deployed on-premises, in Virtual Private Clouds (VPC), or as a SaaS solution, minimizing misinformation while delivering accurate responses and actions swiftly. Vectara emphasizes secure access controls and high explainability to ensure risk mitigation and data protection. Their Guardian Agent technology automatically corrects erroneous agent workflows, taking AI governance and reliability to new heights. For more information, visit www.vectara.com.

About Saison Technology International

As a subsidiary of Saison Technology (TSE: 9640), Saison Technology International has supported over 10,000 businesses in optimizing data flows, enabling the movement of critical information, and automating operational processes. Their mission embraces the power of knowledge to drive action, inform strategies, and transform business and market dynamics. Ensuring the right knowledge reaches the right people at the right time fosters innovation and profitability while driving positive change. For more details, visit https://saison-technology-intl.com.

About Saison Technology

A data integrator, Saison Technology operates under the mission of connecting data worldwide and creating a society where everyone can leverage it. They provide globally deployed, secure, and reliable data integration products and IT services tailored to a variety of industries including finance and retail. Leveraging their strong adaptability to changing environments, they currently focus on expanding their cloud-based data integration platform, HULFT Square, while enhancing efforts to implement innovative technologies that pave the way for the future. More information can be found at https://www.saison-technology.com.