#United States #Customer Support #Property Meld #Rapid City #HDI

Property Meld Recognized as Top Service Organization in 2026 Award

On May 7, 2026, in a highly celebrated event at HDI’s Service and Support World held in Las Vegas, Property Meld achieved a significant milestone by winning the prestigious HDI Global Service and Support Award for Best Service and Support Organization. This accolade highlights Property Meld's commitment to exceptional customer service within the property maintenance operations sector.

Recognized among a competitive group of finalists, including esteemed organizations like Allstate Technology Support and TPx, Property Meld’s award reflects its foundational dedication to improving the property management experience by transforming maintenance coordination. The award is a testament to the hard work and efficiency of Property Meld’s five-person support team, renowned for their role as a strategic extension of the company’s dedication to enhancing customer experiences for property managers, residents, vendors, and owners alike.

The recipient of this award, Property Meld, boasts a staggering record, with their support organization managing over 12,000 interactions in 2025 alone, accompanied by an impressive customer satisfaction rating of 98.8%. Their average response time for live chat support was a mere 18 seconds, emphasizing their efficiency and commitment to resolve queries promptly.

“Our support is not merely a department, but a vital function that directly influences customer engagement, retention, and innovation of our offerings,” expressed Nate Hockley, Manager of Support at Property Meld. This recognition isn’t just a trophy; it's validation for the deep care, urgency, and ownership instilled in each interaction handled by the support team.

The focus on customer support at Property Meld goes beyond traditional metrics. Not only does the team prioritize timely assistance, but they also collaborate actively with product and engineering teams. Their role extends into integrations and workflow optimization, leading to valuable upsell opportunities while significantly enhancing the overall customer experience.

The judging panel from HDI appreciated Property Meld for its unique blend of performance, innovation, and service culture. The company outlines its customer support philosophy around four key principles: presence, kindness, clarity, and impact, showing a commitment to nurturing a supportive environment for their clientele.

Ray Hespen, Co-founder and CEO of Property Meld, remarked on the award, stating, “This accolade is validation for our extraordinary Customer Support team. Their daily commitment embraces empathy, accountability, and loyalty to our customers, setting benchmark standards for world-class support.”

Additionally, the award symbolizes the broader culture at Property Meld, where the support team has exhibited zero turnover in the past two and a half years, continually growing their influence across various departments and contributing positively to the organizational ethos.

About Property Meld

Property Meld operates as an innovative property maintenance operations platform designed to assist property management firms in enhancing efficiency and communication throughout the maintenance process. Centralizing maintenance coordination while automating workflows translates to a significantly improved experience for residents, vendors, property managers, and owners. While the recognition is prestigious, it is the ongoing commitment of Property Meld to adaptability and innovation in customer service that ensures their place as a leader in property maintenance operations.

For more information about Property Meld and their offerings, visit www.PropertyMeld.com.

For inquiries, contact Madison Zimmerman at Property Meld:
Phone: (605) 431-0265
Email: [email protected]