#Japan #Tokyo #Infomart #Little Sheep #V-Manage

Introduction

Little Sheep Japan, a prominent name in the hot pot industry, is taking a significant step towards operational efficiency with the implementation of V-Manage, a cutting-edge operational tool developed by Restartz, a company under Infomart. Located in Minato, Tokyo, Little Sheep is expanding its hot pot restaurant chain in Japan, emphasizing the philosophy of 'food as medicine' through the use of various herbal ingredients. This initiative aims to solidify its presence in the competitive Japanese market while enhancing overall operational efficiency.

Background of Implementation

Little Sheep is renowned as one of the largest Chinese herbal hot pot chains in the country. With over 20 locations across Japan, it offers authentic hot pot experiences featuring a diverse range of health-oriented ingredients. Despite its success, the company faced challenges in management efficiency, particularly within its 18 directly operated outlets. The store managers often found themselves overwhelmed with on-site operations, leaving them little time to focus on managerial duties.

Recognizing the need for a streamlined approach, the company sought a comprehensive system that could effectively convey the head office's operational strategies to all locations. Additionally, with an increasing number of foreign staff who may lack familiarity with Chinese hot pot culture, the training of these employees became a top priority.

In light of these challenges, the decision was made to implement V-Manage. The existing satisfaction with Infomart's BtoB platform and Menu Plus further influenced this choice, illustrating a broader commitment to leveraging technology for enhanced operational capabilities.

Expected Benefits of V-Manage Implementation

1. Shift in Managerial Focus and Training Efficiency

V-Manage facilitates a clearer outline of tasks for staff, allowing store managers to shift from daily operations to focusing on higher-level management. The task functionality within V-Manage enables managers to refine and standardize their approach to hot pot restaurant operations, ensuring consistency across all locations. Importantly, the multi-language support feature addresses the needs of foreign staff, enhancing their understanding of operational tasks, which is crucial for smoother service delivery and operational efficiency.

2. Promotion of Digital Operations

By defining common tasks across all outlets, V-Manage helps implement standardized operational methods designed by headquarters. This leads to consistent service quality across the board. The digital transformation of task management minimizes the burden of training and guidance variance that can arise from multi-store management. Moreover, V-Manage aids in adherence to essential health and safety protocols, such as HACCP, thereby ensuring a clean and efficient restaurant environment.

Conclusion

The implementation of V-Manage at Little Sheep Japan is expected to resolve longstanding issues related to managerial focus and staff training. The enhanced clarity in task distribution and the digitization of operational procedures are projected to lead to significant improvements in both employee effectiveness and customer service.

Comments from Little Sheep Management

A spokesperson from Little Sheep Japan expressed optimism about the changes brought by V-Manage. They noted that previously, the store managers were too engaged in daily tasks to adequately manage their teams. With the implementation of V-Manage, all stores can expect to follow a uniform operational model that will enhance the overall efficiency and service quality, particularly in training foreign staff.

Overview of the Service

V-Manage is designed to address operational challenges in restaurant management comprehensively. By visualizing operational processes, it enables effective and efficient restaurant management from opening to closing. This system allows smaller dining establishments to adopt management services typically enjoyed by larger chain operations. As a response to projected labor shortages, V-Manage promises to facilitate superior service delivery without compromising productivity.

For more information, visit V-Manage.