Commerce Media Expands Their E-commerce Management Services for Weekend Operations

Commerce Media Expands E-commerce Management Services

Commerce Media Inc., based in Toshima, Tokyo, has announced an expansion of its e-commerce management services. This enhancement will enable them to handle order processing and customer support over weekends and holidays, addressing the evolving needs of the e-commerce landscape.

Background of Service Expansion

As the e-commerce market matures, consumer purchasing behavior has become increasingly non-discriminatory of days, necessitating faster delivery times and quicker response to inquiries. Major platforms such as Rakuten and Yahoo! Shopping emphasize speed and quality in their operations, impacting sales performance significantly. As such, the need for round-the-clock operational structures, including weekends and holidays, has surged.

However, for many e-commerce operators, ensuring staffing and labor management during weekends and holidays has posed a considerable challenge. Issues such as halting shipping activities over weekends and concentrating workload at the start of the week have been prevalent.

Commerce Media has consistently supported clients through the entire e-commerce process, from site construction to operations and logistics. Now, they've bolstered their operating structure to offer comprehensive support across all days of the week, ensuring smooth operation without interruptions during weekends or holidays.

Key Features of the New Service

1. Improved Customer Satisfaction: With weekend and holiday order and customer service (CS) management in place, orders received during these periods will now be confirmed, thank you emails sent, shipping instructions to warehouses issued, and customer inquiries handled on the same day, instead of waiting until Monday. This enhancement streamlines lead times to delivery, elevating customer satisfaction and minimizing cancellation rates.

2. Consistent Operating Structure: Many e-commerce businesses face an uneven workload, where order processing and customer service piled up on Mondays. By distributing these activities across weekends and holidays, Commerce Media reduces weekday burdens while maintaining high-quality services expected by platforms like Rakuten and Yahoo! Shopping.

3. Flexibility for Weekend Events and Sales: In addition to order and CS management, support for site operation tasks such as product registration and banner updates is now available during weekends and holidays. This will enable clients to customize their operations in alignment with sales promotions and events occurring on weekends, thus maximizing sales opportunities.

4. Integration with eDoorz: This service expansion is designed to work seamlessly with their entertainment-focused e-commerce support package, eDoorz. This integration provides robust backing specifically during weekends, which are often key periods for sales related to live events and performances.

Future Outlook

Commerce Media aims to relieve e-commerce operators from routine tasks and weekend operations, allowing them to focus on critical areas like product planning and brand value creation. Their commitment to improving operational quality and enhancing support structures is set to accelerate growth in the e-commerce sector.