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BenefitElect Reports Data Security Incident

On October 15, 2025, Coalesce, LLC, operating as BenefitElect, issued an urgent notice regarding a recent data security incident. The company revealed that they detected suspicious activity on April 2, 2025, which prompted a swift response to secure their systems and investigate the potential breach.

What Happened?

The alarming discovery was linked to a vulnerability in Crush FTP, which enabled an unauthorized actor to access and potentially copy sensitive files from BenefitElect's systems between March 30 and March 31, 2025. Upon learning of this unauthorized access, BenefitElect immediately engaged external cybersecurity experts to assess the situation comprehensively. The investigation aimed to determine the full scope of the incident, the data affected, and the potential risks to customer information.

Following a thorough evaluation, it was concluded that the compromised data included critical personal details such as names, addresses, dates of birth, and Social Security numbers. Recognizing the gravity of the situation, BenefitElect dedicated extensive resources to examining the impacted data in collaboration with data privacy specialists. They aimed to identify individuals whose information may have been jeopardized.

Communication with Affected Individuals

In compliance with data protection regulations, BenefitElect plans to notify affected individuals through mail, providing them with pertinent information about the incident and advising them on preventive measures. Currently, there have been no confirmed reports of misuse of any affected data, providing a silver lining amidst the troubling incident. Nonetheless, the company urges its clients to remain vigilant and review their account statements and benefits statements for any signs of unusual activity or potential identity theft.

Commitment to Data Security

BenefitElect has reiterated that it takes the security and confidentiality of client information with the utmost seriousness. Following the discovery of the incident, the company implemented immediate mitigation strategies and initiated an internal investigation to understand the breach's nature and scope critically. They are also reviewing existing security policies, procedures, and technological defenses as part of their ongoing commitment to bolstering information security.

Additionally, BenefitElect's management is exploring potential enhancements to their security infrastructure to prevent similar incidents in the future. The incident serves as a stark reminder of the ever-present threats in the digital landscape and the importance of proactive security measures.

Moving Forward

As the investigation progresses, BenefitElect encourages individuals seeking more information about the data incident to visit their official website, where updates and resources will be made available. The company remains transparent with its stakeholders, ready to address concerns arising from this unfortunate occurrence.

By fostering a culture of security awareness and implementing robust protective measures, BenefitElect aims to reinforce customer trust and enhance its cyber resilience against future vulnerabilities. Information security is paramount in today's digital economy, and organizations are continually tasked with safeguarding sensitive data against a growing range of cyber threats.

With this experience, BenefitElect joins the ranks of organizations across various sectors that are transforming their approach to cybersecurity, emphasizing the ongoing need for vigilance in protecting personal and financial information.