#Japan #Tokyo #Customer Success #Salesforce Japan #CSM Talent

Upcoming Webinar Alert: CSM Talent Requirements

The Japan Customer Success Association (JCSA), located in Chuo-ku, Tokyo, is excited to announce a webinar featuring notable speakers, including Fumio Otake, Executive Officer at Salesforce Japan. This event will take place on December 12, 2025, from 12:00 PM to 1:00 PM JST, marking the launch of the "CSM Talent Requirements" document.

Overview of the Webinar

This informative session aims to systematically organize the requirements for professionals working in Customer Success (CS) roles. As the demand for Customer Success Managers (CSMs) continues to grow in the hiring market, understanding the necessary competencies and skills is crucial for organizations. This can be particularly challenging as the requirements often fluctuate based on company size and business phase. To address this issue, JCSA is releasing the "CSM Talent Requirements" document, outlining the essential abilities expected of CSMs.

During the webinar, attendees will gain insights into the underlying business conditions applicable to CS roles. Otake and JCSA's President, Hisanori Yamada, will guide participants through a comprehensive breakdown of the competencies involved. This includes discussions around recruitment, development, and evaluation processes for Customer Success teams, ensuring that organizations are well-equipped to thrive in this field.

Key Details of the Webinar

• - Date: December 12, 2025
• - Time: 12:00 PM - 1:00 PM JST
• - Format: Online (Zoom)
• - Target Audience:

- Those facing challenges in defining qualifications for CS talent
- CS department managers who wish to establish training and evaluation systems for existing CSMs
- Executives considering the establishment of new CS departments and looking for organizational design guidance

• - Cost: Free (pre-registration required)

How to Register

Participants can register for the webinar via the following URL: Webinar Registration. To ensure your spot, please sign up ahead of time, as the event mandates prior registration.

Agenda

• - 12:00 - 12:20: Explanation of the "CSM Talent Requirements Guide"
• - 12:20 - 12:50: Discussion featuring Fumio Otake and Hisanori Yamada
• - 12:50 - 1:00: Q&A session for participants to engage directly with the speakers

Featured Speakers

Fumio Otake, Executive Officer at Salesforce Japan

Fumio joined Salesforce in 2014 and oversees the product specialist division within the Customer Success organization. With extensive practical knowledge across Salesforce’s product range, including M&A products, he has been instrumental in designing operational strategies and launching new Customer Success teams globally.

Hisanori Yamada, President of Japan Customer Success Association

Hisanori has a rich background, having led the Customer Success department at Sansan from 2013 to 2021. His book, "Customer Success Execution Strategy," serves as a guiding text in the industry. He currently works as an advisor for ALL STAR SAAS FUND and provides organizational support through sasket LLC, while leading the JCSA, which he established in December 2024.

Join Us!

This is an incredible opportunity for professionals across varying sectors to deepen their understanding of customer success roles. In a landscape where customer experience is paramount, ensuring your team's competencies align with industry expectations is essential. Don’t miss out on this chance to learn from the experts!
For more information about the JCSA and to keep abreast of future events, visit our website.