Major Rental Guarantee Company Adopts TechTouch to Enhance User Experience
In a significant move set to redefine user experience in the rental guarantee sector, Ierab Partners has officially adopted TechTouch's advanced platform as part of its rental management system, KanrIt!. Recognized as a leading company in the rental guarantee field, Ierab Partners aims to mitigate onboarding challenges that have previously hampered user efficiency. The KanrIt! system is cloud-based and designed to aid in various stages of the rental contract process, including applications, screenings, and contract resolutions. However, the implementation faced hurdles as users struggled to familiarize themselves with the system, leading to inconsistent proficiency levels and varied quality in guidance from the sales team. These disparities not only inhibited service utilization but also risked potential transaction losses. In addition, reliance on outdated methods like email and FAX systems led to lengthy processing times, further complicating contract finalization.
To overcome these challenges, there was a pressing need to enhance the User Interface (UI) and User Experience (UX) of KanrIt!, allowing for a more competitive standing in the current market. TechTouch provides an ideal solution by featuring user-friendly navigation guides that reside on the home screen of KanrIt!, displaying actionable steps based on the current status of each case. Important prompts appear as prominently sized pop-up notifications, while tooltips serve the purpose of delivering detailed supplementary information.
Ierab Partners’ decision to adopt TechTouch stems from the latter's proven track record of supporting self-directed system usage among users. The anticipation is that TechTouch’s operational guidelines will significantly reduce the time required to finalize contracts, leading to an influx in contracted agreements. Moreover, the burden of producing operational manuals will be alleviated, allowing staff to concentrate on their core responsibilities.
Despite being in the early stages of substantial implementation, there is already optimism around the expected outcomes from this partnership. Improvements in customer support quality and increased operational efficiency are anticipated as sales representatives will now be able to address complex inquiries without hesitation, facilitating swift and consistent responses. Users, in turn, will have the ability to resolve uncertainties on the spot, enhancing their overall operating experience and satisfaction.
Moving forward, the focus will shift toward enhancing guidance in areas frequently associated with customer inquiries or where errors are likely to occur. This initiative aims to drastically reduce the manual effort involved in guidance and improve service quality. Furthermore, the scope of TechTouch's utility is expected to expand to include notifications about point exchanges and new features, which will foster greater user engagement and elevate the overall value of the service provided.
Commenting on this strategic move, Mr. Shinya Abe, Project Director at Ierab Partners, conveyed the sentiment behind this integration: "We strive to deliver an intuitive and stress-free operational experience for all users of KanrIt!. Previously, our staff dedicated considerable time addressing queries and explaining intricate procedures, which could not be captured fully in traditional manuals. However, with TechTouch's clear and accessible guidance features, we can establish an environment that promotes smooth navigation and simultaneously reduces the load on our team while enhancing user satisfaction. In situations where procedures may be convoluted or prone to input errors, the ability to provide real-time, optimal support stands out as an unprecedented advantage. We firmly believe that with TechTouch, we can accelerate the evolution of services that many more users will come to appreciate. As we continue to leverage IT to set new standards in the rental guarantee industry, we invite everyone to stay tuned to our progress."
About Ierab Partners: Established as a major player in rental guarantees, Ierab Partners operates under the philosophy of "Customer-Focused Service x IT: Making Everyone Happy." They offer a variety of services including the rental guarantee service 'Ierab Anshin Hoshou,' 24-hour emergency response services, and support for credit card payments aimed at real estate agencies, landlords, and tenants alike. More information about Ierab Partners can be found at their website: https://ielove-partners.co.jp/.
About the AI-driven Digital Adoption Platform (DAP) TechTouch: TechTouch enables easy creation and implementation of operational guides without coding, thus reducing the burden on system managers while promoting smooth system usage for users. Providing intuitive operational guides and detailed user behavior analytics, TechTouch has become mainstream among enterprises, startups, municipalities, and governmental institutions, boasting over 8 million users as of May 2025 and holding the top domestic market share. With numerous awards including the Good Design Award and recognition as a J-Startup designated by the Ministry of Economy, Trade, and Industry, TechTouch remains committed to advancing Japan's digital transformation efforts through ongoing improvements to its DAP offerings.
Contact for further inquiries regarding this service adoption and other media-related questions, reach out to TechTouch’s sales or communication departments through the provided links on their websites.
To overcome these challenges, there was a pressing need to enhance the User Interface (UI) and User Experience (UX) of KanrIt!, allowing for a more competitive standing in the current market. TechTouch provides an ideal solution by featuring user-friendly navigation guides that reside on the home screen of KanrIt!, displaying actionable steps based on the current status of each case. Important prompts appear as prominently sized pop-up notifications, while tooltips serve the purpose of delivering detailed supplementary information.
Ierab Partners’ decision to adopt TechTouch stems from the latter's proven track record of supporting self-directed system usage among users. The anticipation is that TechTouch’s operational guidelines will significantly reduce the time required to finalize contracts, leading to an influx in contracted agreements. Moreover, the burden of producing operational manuals will be alleviated, allowing staff to concentrate on their core responsibilities.
Despite being in the early stages of substantial implementation, there is already optimism around the expected outcomes from this partnership. Improvements in customer support quality and increased operational efficiency are anticipated as sales representatives will now be able to address complex inquiries without hesitation, facilitating swift and consistent responses. Users, in turn, will have the ability to resolve uncertainties on the spot, enhancing their overall operating experience and satisfaction.
Moving forward, the focus will shift toward enhancing guidance in areas frequently associated with customer inquiries or where errors are likely to occur. This initiative aims to drastically reduce the manual effort involved in guidance and improve service quality. Furthermore, the scope of TechTouch's utility is expected to expand to include notifications about point exchanges and new features, which will foster greater user engagement and elevate the overall value of the service provided.
Commenting on this strategic move, Mr. Shinya Abe, Project Director at Ierab Partners, conveyed the sentiment behind this integration: "We strive to deliver an intuitive and stress-free operational experience for all users of KanrIt!. Previously, our staff dedicated considerable time addressing queries and explaining intricate procedures, which could not be captured fully in traditional manuals. However, with TechTouch's clear and accessible guidance features, we can establish an environment that promotes smooth navigation and simultaneously reduces the load on our team while enhancing user satisfaction. In situations where procedures may be convoluted or prone to input errors, the ability to provide real-time, optimal support stands out as an unprecedented advantage. We firmly believe that with TechTouch, we can accelerate the evolution of services that many more users will come to appreciate. As we continue to leverage IT to set new standards in the rental guarantee industry, we invite everyone to stay tuned to our progress."
About Ierab Partners: Established as a major player in rental guarantees, Ierab Partners operates under the philosophy of "Customer-Focused Service x IT: Making Everyone Happy." They offer a variety of services including the rental guarantee service 'Ierab Anshin Hoshou,' 24-hour emergency response services, and support for credit card payments aimed at real estate agencies, landlords, and tenants alike. More information about Ierab Partners can be found at their website: https://ielove-partners.co.jp/.
About the AI-driven Digital Adoption Platform (DAP) TechTouch: TechTouch enables easy creation and implementation of operational guides without coding, thus reducing the burden on system managers while promoting smooth system usage for users. Providing intuitive operational guides and detailed user behavior analytics, TechTouch has become mainstream among enterprises, startups, municipalities, and governmental institutions, boasting over 8 million users as of May 2025 and holding the top domestic market share. With numerous awards including the Good Design Award and recognition as a J-Startup designated by the Ministry of Economy, Trade, and Industry, TechTouch remains committed to advancing Japan's digital transformation efforts through ongoing improvements to its DAP offerings.
Contact for further inquiries regarding this service adoption and other media-related questions, reach out to TechTouch’s sales or communication departments through the provided links on their websites.
Topics Consumer Products & Retail）
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