#United States #Freight Management #Carrier Logistics #Elmsford #FACTSPay

Carrier Logistics Revolutionizes LTL Freight Payments with FACTSPay

In an ever-evolving logistics landscape, efficiency and accessibility have become paramount. Carrier Logistics Inc. (CLI) has answered the call with the launch of FACTSPay, a cutting-edge online payment portal designed specifically for less-than-truckload (LTL) freight operations. Unveiled on November 20, 2025, FACTSPay aims to empower shippers with a user-friendly self-service platform that streamlines payment processes and enhances overall operational efficiency.

A Shift Towards Self-Service Solutions

At the core of CLI’s innovation is the understanding that shippers desire greater autonomy over their payment transactions. “We’re giving shippers an easier, more convenient way to pay their freight invoices,” says Ben Wiesen, president of Carrier Logistics Inc. By integrating FACTSPay into the existing FACTS Transportation Management System (TMS), CLI has enabled shippers to settle their invoices via credit card or ACH without the need to engage customer service representatives.

This initiative not only reduces friction in payment dealings but also positions CLI as a leader in providing modern, customer-focused solutions in the freight industry. As noted by Yvan Vazquez, director of customer success at CLI, FACTSPay represents another step in CLI’s commitment to empower LTL carriers and shippers alike.

Features and Benefits of FACTSPay

FACTSPay enhances the payment experience by offering:

• - 24/7 Access: Shippers can access the payment portal at any time, ensuring they can manage their invoices based on their schedules, effectively reducing delays in payment processing.
• - Streamlined Processes: The platform simplifies billing and collections, which not only improves liquidity for CLI’s clients but also enhances the experience for shippers looking to process payments quickly.
• - Instant Access to Information: Users benefit from immediate access to open invoices, essential backup documentation, and detailed shipment charges, eliminating the guesswork often associated with billing inquiries.
• - Security: FACTSPay is fortified by Stripe, Inc., a recognized leader in payment processing. This partnership ensures that transactions are both secure and compliant, alleviating concerns over data safety.

Importantly, the FACTSPay application allows shippers’ branding to shine through – companies can brand the portal with their logos and color schemes, a feature that can enhance customer loyalty and trust by ensuring a familiar experience.

Impact on Freight Operations

With the adoption of FACTSPay, CLI anticipates a significant reduction in administrative tasks linked to payment processing. As shippers can now take control over their payments, motor carriers will face fewer obstacles in receiving timely payments. Consequently, this not only empowers shippers through enhanced service options but also allows carriers to focus on their core operations rather than administrative concerns.

The FACTS TMS, which integrates seamlessly with the new payment portal, features a comprehensive suite for managing all aspects of freight operations. This includes optimization tools, dispatch and routing engines, as well as cross-dock management—all designed to boost productivity, reduce costs, and offer real-time visibility to shippers.

The Future of Freight Management

Carrier Logistics Inc. has been a front-runner in freight management software for over half a century, catering to the unique needs of LTL carriers and other logistics providers across North America. The introduction of FACTSPay underlines CLI's ongoing commitment to leverage technology in enhancing operational efficiencies and customer satisfaction.

As the logistics industry faces increasing demands for rapid and reliable service, innovations such as FACTSPay reflect a necessary shift toward digital solutions that prioritize user experience. By empowering shippers to manage their payments independently, CLI is not only keeping pace with industry trends but also setting a new standard for freight payment processing. With the advent of FACTSPay, the future of freight payments appears not only secure but also remarkably efficient and user-friendly.