Konversational Emerges as ServiceNow's CRM Partner of the Year in the Americas for 2026

Konversational Named ServiceNow's CRM Partner of the Year for Americas

In an impressive validation of its capabilities, Konversational, a renowned technology consultancy firm, has been recognized as ServiceNow's 2026 CRM Partner of the Year for the Americas region. This honor marks an important milestone for Konversational, highlighting its steadfast commitment to enhancing customer experiences and driving business transformations.

Founded just over six years ago, Konversational has consistently excelled in the competitive realm of IT consulting, especially within the ServiceNow Partner ecosystem. Having secured Elite Partner status for more than four years, it now stands as the first global Elite Partner acknowledged for its Validated Practice in Advanced Customer Experience and Now Assist for Customer Service Management. This distinction reflects the company's dedication to innovation and excellence.

Throughout its journey, Konversational has achieved an impressive Customer Satisfaction (CSAT) score of 4.7 out of 5.0 across 40 deployments. This high rating places the firm among the top performers in the ServiceNow ecosystem, thereby solidifying its reputation as a trusted partner for organizations seeking to improve customer engagement. Additionally, its recent accolade for the Best Lead Generation Campaign at the ServiceNow Partner Marketing Awards has further enhanced its visibility and credibility in the U.S. market.

Michael Park, Senior Vice President of Global Partnerships and Channels at ServiceNow, emphasized the importance of partners like Konversational in achieving success within the ServiceNow ecosystem. He stated, "Customers today are looking for the fastest path from AI ambition to real business results, and that doesn't happen without partners who can turn platform potential into measurable outcomes."

Commenting on this prestigious recognition, Andrew Paolino, General Manager for Konversational in the U.S., shared, "The U.S. market holds significant commercial opportunities for Konversational. We are extremely pleased to receive this national recognition. We look forward to continuing our strong momentum and to further building on our progress to date."

The CRM Partner of the Year award is part of the ServiceNow 2026 Partner Awards, which recognize outstanding partners across various categories and regions. The awards are determined through a thorough evaluation process that assesses customer success, innovation, and overall business impact. This rigorous assessment underscores Konversational's leadership and pioneering efforts among its peers in the Americas region.

With its headquarters in Dublin and additional offices in London, New York, Paris, Nantes, Zurich, and Munich, Konversational operates globally with over 100 employees. The firm is dedicated to helping enterprise organizations improve operational efficiency, automate workflows, and deliver superior customer experiences as part of extensive digital transformation initiatives.

Konversational's achievements within the ServiceNow framework serve not only as accolades but as a testament to its effectiveness in harnessing technology to foster enhanced customer interactions. As the demand for streamlined customer engagement continues to grow, their commitment to innovation positions them favorably for continued success in the dynamic tech landscape.

For more information, visit www.konversational.com.