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Simpplr Sets the New Standard in Employee Experience

In a significant achievement reflecting its innovative approach, Simpplr, a trailblazer in AI-powered employee experience (EX) technologies, has garnered six prestigious industry awards.

These accolades reaffirm Simpplr’s position not only as a customer favorite but also as a powerful innovator reshaping the landscape of employee engagement and service solutions. The awards span diverse categories, including platform excellence, user support, and industry leadership, solidifying the company's commitment to enhancing the global workforce's digital environment.

Platform Excellence

At the forefront of this recognition is Simpplr's ability to redefine the future workplace. Serving over 1,000 organizations worldwide, its EX platform exemplifies simplicity in communication, fuels productivity, and promotes stronger employee relationships. Among the notable awards, the Gold Impact Award from Reworked praised Simpplr’s collaboration with clients like Workiva, which achieved a remarkable 95% platform adoption rate. Clients experienced enhanced internal communications and a significant drop in email reliance, linking engaged staff to a vibrant organizational culture.

Further cementing its reputation, Lighthouse Research & Advisory awarded Simpplr for being the Most Comprehensive Employee Experience Solution, highlighting its unmatched capacity to unify communication, facilitate employee enablement, and provide exceptional services. The platform’s user-friendly design and AI-driven insights empower businesses to craft tailored employee experiences, fostering higher productivity and retention.

The PRNEWS Digital Award for Employee Engagement Communications Campaigns recognized Simpplr for its WKLY Sync initiative. This internal communications campaign illustrates how effectively Simpplr utilizes its capabilities to enhance employee engagement and strengthen teamwork.

Customer Success Recognition

Awards celebrating customer service excellence round off Simpplr's impressive accolades. The company received the Silver Stevie® Award for Front-Line Customer Service Team of the Year, underscoring its dedication to a customer-focused philosophy. Simpplr transformed its support structure into an adaptable, enterprise-level tech support function over the last two years, yielding tangible results such as:

• - A 99% customer satisfaction score with significant improvement.
• - A first-response service-level agreement (SLA) of 98%, a substantial increase from 55%.
• - Reduced ticket resolution times by 59%, demonstrating efficiency.
• - A 95% decline in escalation rates, reflecting proactive team engagement.

Recognizing Leadership

Simpplr’s accomplishments are rooted in its people, dedicated to transforming work experiences for millions. Notable leaders received industry recognition – for example, Carolyn Clark, VP of Corporate Communications and EX Strategy, was lauded by Ragan’s Top Women in Communications Awards for her revolutionary internal communications efforts, particularly the WKLY Sync town hall initiative, which significantly elevated employee trust and engagement.

Miriam Connaughton, Simpplr's Chief People Officer, earned a spot on The Software Report's Top 50 Women Leaders in Software for crafting people-centric strategies that reinforce the company's cultural fabric and employee satisfaction.

The KMWorld 100 Companies That Matter in Knowledge Management award acknowledged Simpplr's AI-driven enterprise search capabilities, allowing employees to swiftly locate critical information.

A Culture of Innovation

Dhiraj Sharma, CEO and Founder of Simpplr, expressed pride in their collective achievements, stating, "These awards reflect not just the power of our platform but also the passion and expertise of our team. We are committed to making work enjoyable so life is enriched on all fronts.”

Experience Award-Winning Technology

Explore why leading organizations worldwide trust Simpplr to transform their work environments. Interested parties can find out more and schedule a personalized demonstration by visiting www.simpplr.com/demo.

About Simpplr

Simpplr is a pioneering AI-driven platform that integrates employee engagement, enablement, and service delivery to enhance the employee experience comprehensively. It simplifies communication, automates workflows, and elevates daily work life. Serving more than 1,000 premier organizations—including AAA, the NHS, Penske, and Moderna—Simpplr aims to enhance workforce alignment and productivity. The company is headquartered in Silicon Valley and has a global footprint, enabled by partnerships with Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.