#United States #Charlotte #Basware #AI Trust #invoice management

Trust: The Next Frontier for Enterprise AI

As enterprises around the world continue to integrate artificial intelligence into their operations, the conversation has shifted from evaluating whether AI functions to whether it can be trusted. This pivotal change in focus was highlighted during a recent gathering of Basware's VIP and NextGen customer communities. Together, these groups represent over 80 global organizations with a staggering combined revenue of $1.4 trillion, showcasing the critical nature of trust in the fast-evolving landscape of AI technology.

During the event, key discussions revolved around how organizations can harness the power of AI while retaining complete control over decision-making processes. Jason Kurtz, Basware's CEO, encapsulated these sentiments by stating, "How do we unlock the value of AI while maintaining trust in the decisions it makes?" With advancements in AI automating numerous processes, from coding invoices to approval routing, the quest for reliable and transparent AI systems is more important than ever.

The urgency for answers is underscored by findings in Basware's 2026 Finance Performance Report, which revealed that a remarkable 96.5% of AI-driven decisions are executed accurately without human intervention when the AI is based on trusted data. These statistics demonstrate the potential of AI when it is appropriately designed and managed: the combination of controlled processes and dependable data leads to trusted outcomes, fostering greater confidence among finance professionals.

Kira Mondrus, Basware's Chief Marketing Officer, stressed the importance of addressing what occurs when AI systems make incorrect decisions. This discussion echoes the concerns of finance leaders who require solid evidence to support the efficacy of AI tools, rather than lofty promises that may lack substance.

Innovation Through Collaboration

A hallmark of Basware’s approach to innovation is the active collaboration with its customer community, a practice that has significantly influenced the firm's product advancements. By bringing together its flagship customer programs, VIP and NextGen, Basware offered participants the unique opportunity to not only observe its strategic roadmap but also contribute to its shape. This collaborative spirit fosters an environment where customer insights help mold the innovative tools and features tailored to their needs.

One noteworthy contribution came from Dave Francis of BrandSafway, who has attended the VIP event for four consecutive years. His perspective reflects the collective desire among finance teams for controllable and defensible AI outcomes. "As AI becomes more central in finance, we must understand that its decisions can be trusted, and this year’s discussions have been invaluable in addressing shared challenges," he noted.

The acknowledgment of customer feedback is visible in over 150 product inventions that Basware has developed. This commitment to continuous improvement is further exemplified by the recent acquisition of Trustpair, whose capabilities enhance financial integrity across the invoice-to-payment lifecycle, effectively bolstering trust in AI systems.

The Road Ahead

Looking forward, Basware is excited to continue the conversation on trusted AI during its upcoming Innovation Showcase webinar. This event will provide a deeper exploration into how Basware combines AI with real-world expertise, regulatory knowledge, and data integrity to enable finance leaders to cultivate greater assurance in their AI investments.

As Basware continues to evolve, it remains dedicated to delivering AI solutions that empower finance teams with control, transparency, and trustworthiness, aligning technology advancements with the real-world challenges faced by professionals in the field. With over 6,500 customers, including industry giants like DHL and NBC Universal, Basware is poised to set the pace for trusted AI in finance for years to come.