#United States #risk management #Tampa #Multifamily Properties #AppWork

AppWork Expands into Risk Management

In a significant move for the multifamily property management sector, AppWork has introduced its Incident & Claims Management functionality, which aims to streamline the process of handling incidents from occurrence to resolution. This addition enhances the existing capabilities of AppWork, a platform originally built for maintenance management tailored to multifamily property operators.

With this new feature, property management firms now have a unified platform to document incidents, funnel reports for approvals, track their claims, and complete necessary resolutions, generating comprehensive records at every phase. Notably, this functionality is accessible to all AppWork clients without any additional charge, making it an appealing enhancement to their existing operations.

Why Incident Management is Essential

Incidents are an unavoidable part of managing multifamily properties. These can range from minor slip-and-fall situations to more severe occurrences like water damage caused by burst pipes or even fires. Typically, property managers have relied on disparate methods including emails, PDFs, and various spreadsheet formats for documenting these incidents. Such fragmentation can lead to incomplete records by the time the incidents transition into insurance claims, hampering effective communication with insurance providers.

Recognizing this gap, AppWork's Incident & Claims Management addresses the concerns that both operators and insurance companies face—namely, inconsistent, delayed, and often incomplete reporting during the claims process.

Simplified Incident Reporting

This innovative feature centralizes the entire incident reporting process within the existing AppWork platform. Operators can now create templates specific to different incident types and even integrate weather intelligence automatically into each report. For instance, if a water-related claim occurs, records will include relevant weather conditions at the time of the incident, aiding insurance adjusters in their investigations.

Additional Features

The key functionalities added with this release include:

• - Approvals: Incidents can now be routed for necessary approvals before being filed, with automatic reminders to approvers until action is taken.
• - Claims Tracking: Each incident goes through a structured claim lifecycle with customizable status options, allowing teams to track where every open claim stands.
• - Comprehensive Timeline: Every change made to an incident report is meticulously logged, displaying who made amendments, when, and what alterations were enacted.
• - Customizable Tags: Property managers can develop their own tagging system to help classify and report incidents efficiently.
• - Draft Control: Draft reports allow submissions to be canceled, and the original submitter remains connected to the report throughout any subsequent edits.

This multi-faceted approach not only streamlines the documentation process for incidents but also empowers property managers to maintain accurate records effortlessly.

Hear It from the Experts

Sean Landsberg, the Co-Founder and CEO of AppWork, shared his enthusiasm about the new feature, stating, "We built this because our clients asked for it. The maintenance team is already using AppWork to document what occurs, so it makes sense for approvals, claim statuses, and pertinent data like weather conditions to be integrated into the same record. Protecting properties and residents should be standard within our product, not an upsell."

Clients involved in shaping this feature's development are already utilizing it to streamline their operations. As expressed by Joe Coleman, Chief Operating Officer at Decron, the new workflows provide essential clarity and efficiency in managing incidents, meeting the exact needs of their insurance teams.

Future Enhancements

AppWork is committed to continuous improvement and will release additional features including incident contact management, direct links to work orders connected to incidents, approval access for insurance partners, a risk dashboard, and AI-driven analytics to identify patterns across incidents. This effort positions AppWork as a key player in operational risk management, leading the way for multifamily property operators looking to enhance their processes.

With the Incident & Claims Management feature now live and accessible at no extra cost, AppWork encourages clients to reach out to their Client Success Managers for guidance on training and setup, indicating its determination to ensure users fully leverage this powerful addition to their platform.

About AppWork

Founded in 2024 and based in Ramsey, New Jersey, AppWork is dedicated to offering a maintenance management platform specifically for multifamily property operators. It was designed to replace conventional maintenance solutions within property management systems, providing advanced tooling for various operational needs, including work orders, inspections, and now, incident management. With integrations to prominent platforms and a strong focus on user feedback, AppWork aims to redefine the experience of property management in today's dynamic environment.