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Syncron Automates Compliance Audits to Enhance Efficiency

In a significant step towards improving operational excellence, Syncron, a leader in intelligent service lifecycle management (SLM), has successfully automated its compliance audit processes. This initiative not only streamlines the audit process but also increases efficiency, enhances cost-effectiveness, and adheres to stringent security standards demanded by its clients. Approximately 68% of Syncron’s clientele require proof of security via certifications, highlighting the importance of rigorous compliance.

Major Certifications Achieved

The newly implemented automated audit process has allowed Syncron to achieve crucial certifications including SoC1, SoC2, and ISO certifications. These accolades are pivotal in demonstrating the security assurance of the company's financial and IT processes. The innovative automation approach has significantly expedited the audit timelines, leading to a threefold increase in efficiency while cutting the costs related to certification processes by nearly 50% compared to 2023.

In the past, the entire certification process could take up to three months; however, with the new approach, Syncron has managed to complete the audits in just two weeks. The company has ensured that all products are now covered by SOC1, achieving a clean slate with no major or minor findings.

A Vision for the Future: Trust Center and FedRAMP Compliance

Looking ahead, Syncron plans to introduce a centralized Trust Center that will grant clients comprehensive access to pertinent audit compliance information starting in 2025. This is alongside the company’s preliminary analysis of compliance with the Federal Risk and Authorization Management Program (FedRAMP), which establishes a standardized framework for assessing the security, authorization, and continuous monitoring of cloud products and services.

Streamlining Through Centralization

To achieve these impressive results, Syncron has collaborated with a leading audit provider, allowing it to centralize and standardize its previously fragmented audit procedures across regions. This centralization has effectively mitigated delays and inefficiencies, enabling quicker responses to client requirements.

Furthermore, the organization is set to expand the use of its automated system for TISAX certification, a need that is becoming increasingly critical within the German automotive industry. TISAX (Trusted Information Security Assessment Exchange) assesses various information security aspects, privacy compliance, and data protection, which are essential in establishing trust with key automotive sector leaders.

Creating a Central Control Library

A pivotal element contributing to Syncron’s achievements is the development of a central control library. This library connects regulatory demands, alleviating redundancy in processing. Automation through a system answering compliance-related queries has substantially replaced the traditionally manual processes, further enhancing the efficiency and accuracy of audits.

As Alex Korotkov, Director of Information Security at Syncron, states: "Security proof via certifications is vital for our clients as they entrust us with valuable business data. Our new approach allows us to conduct audits more effectively in the future. By establishing a single source of truth and leveraging technological innovation, Syncron surpasses client expectations, builds trust, and drives compliance processes to unprecedented efficiency levels."

About Syncron

Syncron empowers manufacturers and dealers to harness the potential of the new service economy by optimizing the profitability of the aftermarket, enhancing customer loyalty, and facilitating the transition to servitization. By aligning all aftermarket services on its cloud-based service lifecycle management platform, Syncron enables organizations to stand out through exceptional after-sales experiences while significantly driving revenue growth. As the trusted partner to many of the world’s largest brands, Syncron stands as the leading private player in the global market for intelligent SLM solutions. For more information, visit syncron.com.