#Japan #Osaka #Hitachi Systems #Contec FA #VPC series

Contec Launches FA Computers with 24/7 On-site Maintenance Service

Contec Co., Ltd., headquartered in Osaka and led by President Kazuyoshi Nishiyama, announced a new lineup of FA computers with an innovative 24/7 on-site maintenance service in collaboration with Hitachi Systems. Orders for these state-of-the-art computers will commence on September 25, 2025.

Overview of the New Products

The newly released FA computers are designed to meet the increasing demand for maintenance resilience, featuring around-the-clock on-site repair services from Hitachi Systems. With a robust network of approximately 300 service locations across Japan, Hitachi Systems guarantees uniform service quality and rapid response support tailored specifically for the FA computing sector.

Equipped with unique diagnostic tools, the new FA computers efficiently identify faults and execute necessary recovery operations. The service menu consists of various combinations of service periods (ranging from 2 to 7 years) and response times (available in daytime only or 24/7). Customers can access the dedicated support line anytime, ensuring ongoing assistance and minimal downtime.

Pricing for the service will be integrated into the purchase of the FA computers, ensuring a hassle-free experience for clients.

Addressing Current Industry Needs

As the push for digital transformation (DX) gains momentum across various industries, there’s a heightened focus on computer systems, not just for longevity and reliability, but also for safeguarding business continuity and stability. Companies are now demanding solutions that prioritize minimizing downtime and enhancing recovery capabilities—a trend that is recognized as maintenance resilience.

Contec has been a leader in providing long-term, reliable FA computer solutions, but it identified the need to elevate service standards further. This led to the development of the new FA computers along with a comprehensive support service model.

Features of the New FA Computers

The newly launched FA computers include the following models:

• - Small Tower Model VPC-720H
• - Slim Tower Model VPC-1800H
• - Desktop Model VPC-3200H

All variants are equipped with the latest Intel 13th-generation CPUs, ensuring optimal performance and advanced capabilities suited for today’s demanding industrial environments.

With Hitachi Systems’ service network backing the support operations, customers can experience efficient on-site repair services, reflecting the highest service standards consistently across the country.

Maintenance Services Provided

The combination of comprehensive maintenance services includes:

• - 24/7 on-site support
• - Dedicated service hotline available year-round
• - Various service duration options ranging from 2 to 7 years, adaptable to specific needs

This comprehensive service offering is designed to keep businesses running smoothly while addressing potential technical challenges proactively and efficiently.

Company’s Commitment to Excellence

To mark the launch of the new FA computers, Yuji Yamauchi, Senior Manager of the 2nd Partner Sales Department at Hitachi Systems, expressed his enthusiasm through an endorsement, stating:
"We warmly welcome the introduction of Contec's FA computers with on-site support. This combination will address numerous challenges faced by clients pursuing digital transformation and lead to the success of various projects. We are committed to strengthening our partnership with Contec to provide the best systems and services possible for our customers."

Japan is poised to benefit significantly from this innovative solution, as companies seek to enhance their operational efficiency through cutting-edge technology backed by unwavering support.

For further information, customers can reach the Technical Support Center at Contec at 050-3786-7861 or via email at [email protected].

For media inquiries, please contact the Promotion Group at Tel: 03-5418-5967 or FAX: 03-5418-5968. For more details, visit Contec's official site.