Marui and Find Introduce Lost Item Cloud Service to 20 Stores
In a remarkable move towards improving customer service, Marui Co., Ltd. has partnered with Find, Inc. to implement the innovative "Lost Item Cloud Find" service across 20 of its stores, starting May 1, 2026. This service aims to streamline the process of reporting and inquiring about lost items, significantly enhancing the experience for both customers and staff.
Every month, Marui and Modi receive approximately 3,000 lost items. Previously, staff had to balance regular duties with the time-consuming task of handling inquiries and manually registering lost items. With the introduction of the "Lost Item Cloud Find," customers can now use a chat feature to report and inquire about lost items, eliminating the need for traditional phone inquiries. This shift allows staff to dedicate more time to providing high-quality service while considerably reducing the operational strain from these inquiries.
To better serve both residents and visitors in Japan, Find has incorporated a user-friendly chat function accessible via a simple email login, thus requiring no app installation. This service supports communication in multiple languages, including Japanese, English, Simplified Chinese, and Korean, effectively breaking down language barriers for diverse customers.
The service will be available 24/7, with specific operational hours from 9:00 AM to 10:00 PM. However, any inquiries made after 9:00 PM will be addressed the following morning. Customers can easily access this service via the FAQ page on each store’s website, making it even more convenient.
The implementation of the "Lost Item Cloud Find" is set to create a smarter operational flow regarding lost items, enhancing efficiency and service delivery for Marui and Modi. The system leverages cutting-edge technology to ease the burdens faced by both customers and staff, thereby elevating the overall service experience.
The "Lost Item Cloud Find" service is designed to mitigate the frustration faced by individuals reporting lost items. By integrating advanced technology, the service upgrades continuously, ensuring it remains user-friendly and efficient. Not only does it manage the logistics of lost item recovery, but it also works towards increasing return rates and streamlining administrative duties, establishing a one-stop solution for users.
As numerous lost items occur in high-traffic locations such as transportation hubs and commercial complexes, the introduction of this service aims to facilitate the swift retrieval of belongings. It ultimately aims to foster trust between businesses and customers and contribute to a safe and reliable environment for daily life.
Marui Co., Ltd.
Founded and led by President Masahiro Aono, Marui operates a range of retail and web services with a strong focus on enhancing the shopping experience.
Website: Marui Corporate
Find, Inc.
Under the leadership of CEO Akira Takashima, Find specializes in developing and managing the "Lost Item Cloud Find" service.
Website: Find Corporate
With these advancements, Marui and Find are set to redefine customer service in the lost item management space, making it more efficient, accessible, and user-friendly for everyone involved.
The Purpose of Introducing the Service
Every month, Marui and Modi receive approximately 3,000 lost items. Previously, staff had to balance regular duties with the time-consuming task of handling inquiries and manually registering lost items. With the introduction of the "Lost Item Cloud Find," customers can now use a chat feature to report and inquire about lost items, eliminating the need for traditional phone inquiries. This shift allows staff to dedicate more time to providing high-quality service while considerably reducing the operational strain from these inquiries.
Enhancing Multilingual Support
To better serve both residents and visitors in Japan, Find has incorporated a user-friendly chat function accessible via a simple email login, thus requiring no app installation. This service supports communication in multiple languages, including Japanese, English, Simplified Chinese, and Korean, effectively breaking down language barriers for diverse customers.
Service Availability
The service will be available 24/7, with specific operational hours from 9:00 AM to 10:00 PM. However, any inquiries made after 9:00 PM will be addressed the following morning. Customers can easily access this service via the FAQ page on each store’s website, making it even more convenient.
Improved Workflow Post-Implementation
The implementation of the "Lost Item Cloud Find" is set to create a smarter operational flow regarding lost items, enhancing efficiency and service delivery for Marui and Modi. The system leverages cutting-edge technology to ease the burdens faced by both customers and staff, thereby elevating the overall service experience.
About the "Lost Item Cloud Find"
The "Lost Item Cloud Find" service is designed to mitigate the frustration faced by individuals reporting lost items. By integrating advanced technology, the service upgrades continuously, ensuring it remains user-friendly and efficient. Not only does it manage the logistics of lost item recovery, but it also works towards increasing return rates and streamlining administrative duties, establishing a one-stop solution for users.
As numerous lost items occur in high-traffic locations such as transportation hubs and commercial complexes, the introduction of this service aims to facilitate the swift retrieval of belongings. It ultimately aims to foster trust between businesses and customers and contribute to a safe and reliable environment for daily life.
Company Backgrounds
Marui Co., Ltd.
Founded and led by President Masahiro Aono, Marui operates a range of retail and web services with a strong focus on enhancing the shopping experience.
Website: Marui Corporate
Find, Inc.
Under the leadership of CEO Akira Takashima, Find specializes in developing and managing the "Lost Item Cloud Find" service.
Website: Find Corporate
With these advancements, Marui and Find are set to redefine customer service in the lost item management space, making it more efficient, accessible, and user-friendly for everyone involved.
Topics Consumer Products & Retail）
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