#India #Bengaluru #6D Technologies #M1 Limited #Canvas Platform

A New Era of Digital Transformation for M1

In a significant leap forward for digital services, M1 Limited has successfully migrated its prepaid and Maxx (postpaid) services to an innovative cloud-native BSS platform dubbed Canvas, developed by 6D Technologies. This strategic move marks a pivotal moment not only for M1 but also in the wider telecommunications landscape, showcasing the capabilities and efficiencies of modern digital frameworks.

The Migration Journey

The migration, which spanned 15 months, involved an extensive overhaul of M1's existing systems. By utilizing 6D Technologies' extensive suite of licensed software modules, M1 transitioned all of its subscribers without causing major disruptions to its services. This evolution not only represents a shift in operational efficiency but also enhances the overall customer experience that M1 can deliver.

6D Technologies' Canvas encompasses an advanced Customer Relationship Management (CRM) tool, a unified product catalog, as well as comprehensive order and workflow management capabilities. In addition to these tools, the platform promotes effective billing and revenue management through its sophisticated mediation processes and reporting features. Furthermore, the integration of 6D's Digital API Gateway and Enterprise Service Bus (ESB) streamlining communication across various digital channels reflects a commitment to creating a seamless user experience.

Key Features of Canvas

Canvas is specifically designed to address the complex needs of modern telecommunications. The system is rich with features that simplify account management, billing, and data analysis. One of the standout modules includes Magik, which serves as the campaign management solution. This tool offers robust analytics, loyalty management options, and comprehensive business insights that help businesses tailor their services to better meet customer needs. Moreover, it can manage retail commission billing, which adds another layer of efficiency to the business model.

Additionally, the innovative Aureus module fosters a seamless merchant portal for quick and easy e-top-up services, ensuring end-users can easily manage their prepaid accounts.

A testament to Partnership

Marko Cetkovic, Chief Digital Officer at M1, expressed his enthusiasm regarding the partnership with 6D Technologies, recognizing it as integral to M1's strategy of modernizing its digital backend systems. He stated, "Our collaboration with 6D Technologies is pivotal for enhancing our digital BSS and campaign management. The upgrade of our legacy systems accelerates our operational efficiency and reduces time to market, aligning perfectly with our goal of future-proofing our business operations."

Manish Arora, Co-Founder and Chief Revenue Officer of 6D Technologies, echoed these sentiments, stating, "The successful migration of M1's prepaid and Maxx services to our Canvas platform underlines our digital BSS solutions' strength and scalability. This transition significantly boosts operational efficiency while empowering M1 to deliver superior, data-driven customer experiences. We remain committed to supporting our clients in navigating the challenges of an increasingly competitive telecommunications sector."

Conclusion

6D Technologies continues to push boundaries in the telecommunications sphere, providing innovative solutions that are designed to adapt and respond to market changes swiftly. As M1 Limited embraces this new cloud-native BSS system, it not only improves its internal processes but also enhances the service quality for its diverse customer base. This digital transformation journey is a testament to the power of strategic partnerships and advanced technology in delivering next-gen telecommunications solutions.