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FPL Launches New Assistance Center for Customers

Florida Power & Light Company (FPL) has made a significant leap forward in providing essential support to its customers by launching a new online Assistance Center, designed to simplify the process of accessing valuable resources for energy savings and financial assistance. This initiative is particularly timely as the summer season increases energy usage due to the heat, and many households find themselves struggling to manage their monthly bills.

Understanding the Assistance Center

The FPL Assistance Center serves as a pivotal online resource for customers, showcasing various programs that aid in energy conservation, financial relief, and educational resources regarding energy management. Among the key components of the center is the FPL Saving Steps Program, specifically tailored for income-qualified individuals. This unique program not only shares practical strategies to lower everyday energy consumption but also rewards eligible participants with a one-time $200 bill credit that can be applied towards future bills.

Dawn Nichols, Vice President of Customer Service at FPL, emphasizes the need for easily accessible assistance: "Customers are looking for clear, practical ways to manage their bills, and the Assistance Center is designed to make that support easier to find. Whether a customer needs help today, seeks to lower their future bill, or is looking for resources to help pay other expenses like medical bills or rent, this center is here to help."

In-Depth Look at FPL Saving Steps

The FPL Saving Steps program is a cornerstone of the Assistance Center, focusing on educating customers on how to optimize their energy consumption. It provides personalized insights into energy habits, encouraging participants to take actionable steps towards reducing their energy bill. Not only does this program align with FPL's existing offerings, but it also stands as a unique solution catering to those in need of immediate financial support, demonstrating the company's commitment to community welfare.

Additional Support Services Offered by FPL

Beyond the Saving Steps initiative, the Assistance Center highlights an array of support services for customers facing temporary financial challenges:

• - Payment Extensions: For those needing extra time to pay, this offers flexible options without penalty.
• - Federal Assistance Programs: Information about the Low-Income Home Energy Assistance Program (LIHEAP) is also available to guide eligible participants on acquiring aid for home energy costs.
• - Care To Share Program: This program provides emergency bill payment assistance for families enduring financial hardship.
• - Bill Extender: An option for customers needing an extended due date for their bills.
• - Budget Billing: A method to stabilize monthly expenses by averaging seasonal fluctuations in bill amounts.

Energy Efficiency Programs

FPL enriches customer experience through additional offerings that enhance energy efficiency, helping them manage their monthly finances:

• - FPL On Call: Offers bill credits for participants who allow FPL to slightly reduce usage during peak demand periods.
• - Energy Manager: A free tool that presents tailored recommendations and insights about individual energy consumption.
• - Community Energy Saver Program: Provides qualifying households with opportunities for energy-efficient upgrades that lead to reduced consumption and lower costs.

Connecting with Community Resources

The Assistance Center also plays a vital role in linking customers with community-based support systems. It boasts a searchable directory powered by Findhelp, connecting people to local nonprofits, community organizations, and partners that can assist with non-energy-related needs, such as rent, food, and transportation services. This holistic approach underscores FPL's commitment to not only provide electricity but also support the overall well-being of its customers.

According to Erine Gray, Founder and CEO of Findhelp, "We are proud that Findhelp is powering the directory within the new FPL Assistance Center. By connecting individuals to local nonprofits for food, rent, and transportation assistance, we ensure people receive meaningful relief when they need it."

Conclusion

For those interested in exploring the resources available through the FPL Assistance Center, more information can be found by visiting FPL.com/Assistance. With the launch of this Assistance Center, FPL stands as a pillar of support, dedicated to empowering its customers to take control of their energy usage while providing necessary financial relief during challenging times.