Unveiling the Winners of the Prestigious 20th Annual Stevie Awards for Sales and Customer Service

Celebrating Excellence: The 20th Annual Stevie Awards for Sales and Customer Service

The much-anticipated results of the 20th annual Stevie® Awards for Sales and Customer Service have been announced, recognizing outstanding achievements in both fields. This prestigious ceremony, commonly regarded as the premier customer service and sales awards globally, will take place at the Marriott Marquis Hotel in New York City on March 5, 2026. The event honors exemplary talents and innovations in customer service and sales practices across various industries.

The Stevie Awards received over 2,100 nominations from organizations of all sizes and various sectors across 41 nations, demonstrating a remarkable international scope and diversity. More than 150 professionals, serving on eight specialized judging committees, determined the finalists and ultimate winners based on rigorous evaluations.

Awards were distributed across more than 100 categories honoring remarkable accomplishments in customer service and contact center sectors. Some of these categories include the coveted "Contact Center of the Year," "Customer Service Department of the Year," and awards specifically acknowledging innovative practices in the world of customer service.

For the sales sector, well-established categories were also in place, recognizing the talents of sales executives and departments, with awards ranging from "Senior Sales Executive of the Year" to "Sales Training or Business Development Executive of the Year." Additionally, the awards included categories aimed at recognizing the transformative use of AI within sales and customer service, such as the "Best Use of AI Integration in Contact Centers."

Among the most distinguished winners this year is IBM, which achieved a stunning total of 30 awards, securing a top tier across various categories. Other notable winners who have captured three or more Gold Stevie Awards include DHL Express, BELBİM from Istanbul, Tata Consultancy Services from Dallas, and UPMC from Pittsburgh, each demonstrating remarkable commitment to excellence in their respective fields.

This year’s gala promises to be a vibrant celebration, bringing together industry leaders and innovators who have paved the way for enhanced customer and sales service experiences. Tickets for the event are currently available, and the atmosphere is expected to be electric as finalists and winners gather to celebrate their achievements.

Moreover, the Stevie Awards continually expand their reach. Organizations globally can participate by submitting nominations across a vast range of sales, customer service, and solutions categories. For those interested, nominations for the upcoming 2027 Stevie Awards will open in July, presenting another opportunity for companies to earn recognition for their achievements.

The 20th Stevie Awards not only represent excellence in business but also bring forth significant insights and standards defining customer service and sales excellence in modern business environments. Companies striving for improvement in these areas are encouraged to engage and aspire towards such recognition, fostering a culture of excellence and innovation.

As we look forward to the gala on March 5, we recognize that each nomination and win contributes to a collective advancement in service and sales methodologies, fundamentally shaping how businesses interact with their clients and consumers worldwide. Stay tuned for further announcements regarding special awards and the final tally of Gold, Silver, and Bronze recipients, further promising a memorable highlight in the business awards calendar this year.