#India #Bengaluru #Infosys #Lufthansa Group #Lufthansa Systems

In an unprecedented move aimed at revolutionizing the aviation industry, Infosys has embarked on a strategic long-term collaboration with the Lufthansa Group (LHG) and Lufthansa Systems GmbH (LSY). This partnership represents a significant effort to expedite digital transformation in aviation by leveraging cutting-edge technologies and innovative software solutions. As part of this endeavor, Infosys and LSY will establish a dedicated Global Capability Center (GCC) in Bengaluru, India. The GCC is envisioned as a catalyst for enhancing the software and product development efforts of the Lufthansa Group while providing robust support for LSY’s offerings to external airline market customers. The overarching goal is to create future-ready sustainable IT products and data-driven solutions, powered by Infosys's proprietary Topaz platform, which utilizes advanced generative AI technologies. This strategic collaboration seeks to address some of the most pressing challenges facing the aviation sector today, including fluctuating fuel prices, complex operational demands, and global political uncertainties. According to Thomas Rückert, the Chief Information Officer of Lufthansa Group, "Our collaboration with Infosys manifests our shared commitment to excellence while confronting the unparalleled challenges plaguing the aviation industry. By embracing digitalization and innovation through AI and data-driven methods, we aim to optimize operations and significantly enhance the passenger experience." The establishment of the GCC will serve as an integral part of this digital overhaul, focusing on key operational areas such as finance, flight navigation, scheduling, and crew management. It is anticipated that the GCC will play a crucial role in enhancing the existing solutions utilized by the Lufthansa Group on both operational and customer service fronts. Furthermore, the collaboration emphasizes a modular approach toward developing solutions, ensuring flexibility and adaptability custom-tailored to the specific needs of diverse airline clients. Thomas Wittmann, CEO of Lufthansa Systems, articulated this philosophy: "By merging our extensive aviation know-how with Infosys's technological excellence, we not only enhance our suite of offerings but also significantly accelerate digital innovation within the industry. This partnership empowers us to deliver more efficient, innovative, and cost-effective technologies for our airline customers." Infosys, with its rich history of collaborating with aviation pioneers and its commitment to innovation through platforms like Infosys Cobalt Airline Cloud, is set to redefine the passenger experience by driving operational efficiency and sustainability initiatives within the aviation ecosystem. Ashiss Kumar Dash, Infosys's Global Head of Services, reinforced this vision, stating, "Our collaboration with Lufthansa signals the aviation leaders' trust in our state-of-the-art technologies and industry expertise. We are dedicated to optimizing operations while improving customer experiences, laying the groundwork for a sustainable future in air travel." With the establishment of the GCC, both Infosys and the Lufthansa Group are poised to make significant strides in transforming the aviation sector. This partnership's focus on AI readiness and industry cloud solutions indicates a promising horizon for the future of air travel, as stakeholders are set to benefit from enhanced safety, operational efficiency, and competitive edge in an increasingly complex global landscape.