Recho Partners with Hiroshi AI Sandbox to Innovate Administrative Services Using Voice AI

Recho's Innovative Voice AI Project in Hiroshima

In a groundbreaking initiative, the Tokyo-based company Recho, known for its advanced Voice AI technology, is embarking on a collaborative project with Eclect, a leading CX solutions provider, to implement a Voice AI Agent within the Hiroshi AI Sandbox. This project aims to modernize administrative services, making them more efficient and accessible for residents of Hiroshima and, potentially, other municipalities across Japan.

The Need for Innovation in Administrative Services

As local governments across Japan face increasing demands on resources and a need to provide high-quality services for residents, there is a pressing requirement to find innovative solutions that balance staff workload and service delivery. Recho and Eclect are committed to delivering cutting-edge solutions that tackle these challenges effectively. The aim of this pilot project is to develop a model of next-generation administrative services that can autonomously resolve over 60% of resident inquiries, significantly improving efficiency and resident experience.

Mechanism of the Voice AI Agent

Recho's Voice AI technology is distinct as it transcends traditional automated response systems. Instead of merely answering questions, the AI Agent is designed to understand the underlying intent behind resident queries, providing accurate and relevant information as a conversational partner. This is a fundamental shift towards creating an interactive experience that mirrors human conversation, making administrative procedures less daunting for residents. The technology's successful deployment in the private sector serves as a strong foundation for its application in government services.

Objectives of the Pilot Project

The project is structured as an eight-month pilot, running from June 2025 to February 2026. Several key objectives will be pursued during this timeline:

- Achieving 60% Automation Rate: Minimizing the manual effort involved in responding to inquiries, which will lead to faster service delivery.
- Enhancing Resident Experience: Addressing common frustrations such as being passed from one department to another, ensuring residents can find assistance whenever needed.
- Transforming Workforce Dynamics: Supporting staff in focusing on more specialized and creative tasks by relieving them from routine inquiries.
- Sustainable Administration Operations: Ensuring that high-quality services can be maintained and improved with limited human resources.

Combining Eclect's extensive experience in customer experience integration with Recho's innovative Voice AI technology positions this project to become a reference model for administrative digital transformation (DX) in Japan.

Future Prospects

As the pilot project in the Hiroshi AI Sandbox progresses, the success of its implementation will serve as a benchmark for potential expansions into other municipalities. This initiative not only aims to streamline administrative processes but also aspires to set a precedent for administrative DX across Japan.

About Eclect

Eclect is recognized as a prominent CX solutions company with a rich history of successfully partnering with over 750 organizations. They specialize in enhancing both customer experience (CX) and employee experience (EX). Their expertise is reflected through their proactive support for platforms like Zendesk, where they have been recognized as the top partner in the APAC region for five consecutive years. Their holistic approaches encompass system design, implementation, and ongoing operational support across various AI-driven frameworks.

About Recho

Operating under the guiding principle of “Your 2nd Voice”, Recho develops and offers the Recho Voice AI Platform, which provides a comprehensive framework for building Voice Agents. Their end-to-end service encompasses everything from model development to application deployment and ongoing management, unlocking the potential of voice communication and fostering a more connected society for everyone.

Join Recho's Journey

Recho is actively seeking members who are eager to shape the future of voice AI. They welcome individuals interested in exploring new frontiers of voice communication, from foundational development to project delivery.

For companies considering automation of call and voice operations, Recho offers demonstrations and consultations regarding their Voice AI Platform. Interested parties can reach out easily for further inquiries and discussions.