#United States #New York #Datadog #LLM #IVRy

IVRy Shines at Datadog's Annual DASH Conference

IVRy, a leading provider of dialogue-based voice AI SaaS, made waves at the Datadog-hosted technology conference, DASH, held in New York City on June 10-11, 2025. The company's AI Engineer, Hiroyuki Moritani, took the stage to share insights on ensuring reliability and stability in phone communications by leveraging large language models (LLM).

Event Overview

DASH is an annual conference dedicated to cloud application monitoring and security, organized by Datadog, a front-runner in providing SaaS platforms for these services. The conference attracted engineers, developers, and IT leaders from around the globe, creating a vibrant environment for sharing the latest methodologies and best practices regarding system and security management.

Moritani's Presentation

In his session titled "LLM Observability for Reliability and Stability: A Monitoring Strategy for Phone Communication," Moritani outlined practical monitoring strategies that IVRy implements to maintain communication integrity amidst LLM complexities. His presentation highlighted how IVRy has integrated LLMs into their phone infrastructure successfully while ensuring a seamless user experience.

Importance of LLMs and Challenges Faced

The increasing adoption of LLMs brings revolutionary potential, but it also introduces challenges such as response latency, hallucinations, and service stability concerns. In Japan, where phone communication remains a vital part of daily life, these issues pose significant barriers to LLM integration in voice services.

IVRy, with its impressive track record of over 50 million handled calls, is positioned to tackle these hurdles head-on, demonstrating that LLM incorporation in call answering services is entirely feasible.

Contributions to the Community

Moritani emphasized the importance of sharing technical insights within the community to foster broader industry growth. By elucidating the monitoring strategies necessary for ensuring LLM reliability and stability in phone communications, IVRy aspires to be a contributing force in advancing the sector as a whole.

Closing Thoughts from the Speaker

Reflecting on his experience at DASH, Moritani stated, “Being able to present at DASH was an invaluable opportunity. It was fascinating to receive a plethora of questions and comments, given the unique nature of our LLM API application. Engaging in discussions with the development team at Datadog regarding LLM observability has provided insights that I believe will significantly enhance our product development.”

With a strong commitment to becoming a leading force in LLM product operations, Moritani and the IVRy team are dedicated to evolving their voice AI services to meet the growing demands of the market.

About IVRy

Founded in March 2019, IVRy has quickly established itself as a leader in providing voice AI services designed to enhance communication experiences. With systems capable of automating responses, managing CRM, and integrating various communication channels, IVRy serves a wide range of businesses, from startups to large enterprises. Their innovative approach to integrating AI technology aims to solve pressing issues such as labor shortages and enhance productivity across various industries in Japan.

For more details about IVRy, visit their official website.

Looking Ahead

As IVRy continues to expand its focus beyond phone-based products and explore more comprehensive AI-driven solutions, the company remains steadfast in its mission to improve operational efficiency and productivity across diverse fields. With the ambition to address contemporary issues in the industry, IVRy is poised for sustained growth and innovation.

Stay tuned for more updates from IVRy in the evolving landscape of voice AI technology!