#USA #Innovation #Plano, Texas #Boeing Distribution #e-commerce platform

Boeing Distribution Launches New Unified E-commerce Platform

A Key Milestone in Modernization Efforts
On November 17, 2025, Boeing Distribution, a subsidiary of the aerospace giant Boeing [NYSE: BA], announced the rollout of a new unified e-commerce platform. This initiative represents a significant milestone in the ongoing modernization and integration of its distribution operations. Positioned as a digital hub, the new platform consolidates Boeing Distribution's extensive portfolio of products and services, creating a seamless online environment for customers and suppliers.

Enhancing Customer Experience
In the past year, Boeing Distribution has embarked on several critical initiatives aimed at elevating operational efficiency and improving the customer experience. This includes a notably enhanced AOG (Aircraft on Ground) access that ensures expedited response times, an upgraded customer support framework for better communication, and the implementation of a cutting-edge enterprise resource planning (ERP) system. These steps are geared towards optimizing data management, increasing visibility and ultimately fostering more effective service delivery.

William Ampofo, Senior Vice President of Parts Distribution and Supply Chain at Boeing Global Services, emphasized the company’s commitment to simplifying the distribution process, maximizing customer performance, and positioning themselves as the go-to choice in the global distribution market. He stated, "The new e-commerce website—along with system and service enhancements—marks a significant stride toward achieving our vision. Collectively, these investments fortify our base and pave the way for future growth."

Key Features of the New Platform
The introduction of the Boeing Distribution e-commerce website brings several innovative features designed to improve user experience:

• - Comprehensive Product Visibility: Customers now have full access to Boeing’s diverse catalog, which serves commercial, business, general aviation, vertical lift, and defense markets.
• - AI-Powered Smart Search: This feature enhances the product discovery process, allowing customers to find their desired items with greater speed and precision.
• - Centralized Access: Users can access parts and services that were previously distributed across separate platforms, specifically from Boeing Distribution (formerly known as Aviall) and Boeing Distribution Services.
• - Real-Time Inventory Tracking: The platform includes real-time order management and inventory visibility, markedly improving the purchasing experience.
• - Mobile Optimization: With a mobile-friendly design, customers can seamlessly access the website anytime, anywhere.
• - Single Login System: A singular login ensures ease of navigation across the platform.

Travis Sullivan, Vice President and General Manager of Boeing Distribution, reiterated the company's forward-looking approach, stating, "Our integration journey is far from over. Through continuous innovation, operational excellence, and enhanced collaboration with suppliers, we are molding a sophisticated and connected distribution business that not only enriches customer experience but also provides crucial parts and services globally."

Potential customers are encouraged to explore the new platform for themselves at shop.boeing.com/distribution.

Boeing's Commitment to Innovation
As a leading global aerospace company and the foremost U.S. exporter, Boeing has continuously adapted to meet the demands of a rapidly evolving market. The company's product lines include commercial airplanes, defense products, and space systems, all developed with a focus on innovation, economic viability, and sustainability. With a robust workforce and an extensive supplier network, Boeing aims to make significant contributions to the aerospace industry while fostering community impact through its operations.

For more information, media inquiries, or further details, please contact:
Paula Horton
Boeing Communications
Phone: 1-425-919-9351
Email: [email protected]

Boeing Media Relations: [email protected]