#Japan #Tokyo #Customer Support #Webinar #Marketing Association

Enhance Your Email Communication Skills with Our Free Webinar

On October 30, 2025, Marketing Association Inc., led by President Hirokazu Nakazono, will conduct a free online seminar titled "Unlock Your Email Writing Skills: A Course on Email Support and Writing Techniques". This event aims to empower customer support representatives with effective email communication skills and writing savoir-faire.

What You Will Learn

The webinar will introduce participants to the fundamentals of email support. This informative course is tailored specifically for individuals in customer service roles, providing insights into email communication strategies used in contact centers.

Comprising a series of lecture videos followed by review quizzes, participants will be able to reinforce their understanding of email support techniques. The initial session will focus on crafting effective email structures and employing writing techniques to make communication more impactful. This course is particularly beneficial for those who are new to email support or wish to enhance the quality of their email interactions.

Worry not about being on camera—you can participate freely without displaying your face or voice, ensuring that you feel comfortable throughout the session.

Special Incentives for Participants

All attendees who complete the post-webinar survey will receive a gift: a compilation of commonly used email templates for customer inquiries. This resource will help streamline your email communications further.

Who Should Attend?

This webinar is perfect for:

• - Individuals who have never learned the basics of email responses.
• - Those looking to overcome their anxiety regarding email correspondence.
• - Customer support staff unsure about their handling of email communications.
• - Anyone who lacks confidence in writing effective emails.
• - Companies seeking training opportunities for their customer service employees.

Join us to ensure that you not only enhance your email skills but also build confidence in your customer support role.

How to Participate

1. You will receive a Zoom link via email prior to the event.
2. On the day of the webinar, our instructor will guide you through the session as you watch the training videos.
3. Following the videos, we will conduct review quizzes using Zoom polling.
4. An explanation of the quiz will be provided to solidify your understanding.

Schedule for the Webinar:

Event Overview

• - Date: October 30, 2025 (Thursday) 14:00 - 15:00 (Access starting from 13:55)
• - Location: Online via Zoom
• - Cost: Free
• - Organized by: Marketing Association Inc.

Company Information

• - Name: Marketing Association Inc.
• - President: Hirokazu Nakazono
• - Location: 1-1-15 Ikunohata, Taito-ku, Tokyo, Nan 星 Ueno Building 1, 3, 4 Floors
• - Capital: 17.5 million yen
• - Business Description: BPO services including call center outsourcing and e-commerce operations.

For more details and registration, please visit our corporate site. You can also explore our customer support services and e-commerce operations. Additionally, check out our informative media for e-commerce insights, Naruhodo! Makasete EC.