Discover the Future of Contact Centers at Our Online Seminar on AI and Human Collaboration
On August 19, 2025, the Sankei Shimbun will host a highly anticipated online seminar titled "The Future of Contact Centers: Collaborating AI and Humans for Enhanced Customer Experience." Starting at 1 PM JST, attendees can expect to dive deep into the evolving role of contact centers beyond mere inquiry handling. In today's dynamic business landscape, these centers have become critical strategic assets for improving customer experience (CX) and driving business growth. With the increasing adoption of AI agents, we are now witnessing the emergence of a next-generation contact center management model where speed and precision are handled by AI and intuition and judgment are provided by humans.
This seminar will focus on the optimal division of roles between AI and humans, achieving operational efficiency while enhancing customer experience, and creating systems that leverage customer information in business activities. Industry professionals will share their insights through concrete examples, emphasizing the importance of balancing AI advancements with human touch. Don’t miss this opportunity to explore the latest trends and solutions in the realm of next-generation contact centers alongside industry experts.
The keynote speaker, Mr. Osamu Taniguchi, CEO of e-Partners, will share valuable insights into optimizing management strategies that harmonize AI-driven efficiency with human-driven CX enhancements. Mr. Fumiyuki Komatsu, Director of the Call Digital Promotion Department at Aeon Financial Services, will provide a special lecture detailing his company's transformation strategy via AI, including the establishment of data analysis infrastructures and gradual AI implementation. In addition, various companies providing DX solutions for contact centers will illustrate their usage and implementation cases.
Participation is limited to the first 500 registrants, and attendance is free of charge. We encourage everyone interested in the evolving landscape of contact centers to register promptly. For more details and to secure your spot, please visit the following link: Sankei Seminar Registration.
Mr. Osamu Taniguchi (CEO, e-Partners Co., Ltd.)
As digital transformation accelerates in contact centers with the emergence of generative AI, the challenge lies in optimizing the balance between AI agents driving efficiency and the human touch essential for CX.
Mr. Fumiyuki Komatsu (Director, Call Digital Promotion Department, Aeon Financial Services Co., Ltd.)
This lecture will highlight practical case studies showcasing transformation strategies utilizing AI in contact centers. Topics will include constructing data analysis foundations, progressive AI integration, addressing digital disparities, and tackling future industry challenges in the quantum computing era.
Companies like Helpfeel, RightTouch, Bell System 24, PKSHA Technology, and NTT TechCross will share their solutions and practices.
Organizer: Sankei Shimbun
Sponsors: Helpfeel, RightTouch, Bell System 24, PKSHA Technology, NTT TechCross
Contact: For inquiries, reach the Sankei Shimbun DX Seminar Office at ml.digitalsales@sankei.co.jp
This seminar will focus on the optimal division of roles between AI and humans, achieving operational efficiency while enhancing customer experience, and creating systems that leverage customer information in business activities. Industry professionals will share their insights through concrete examples, emphasizing the importance of balancing AI advancements with human touch. Don’t miss this opportunity to explore the latest trends and solutions in the realm of next-generation contact centers alongside industry experts.
The keynote speaker, Mr. Osamu Taniguchi, CEO of e-Partners, will share valuable insights into optimizing management strategies that harmonize AI-driven efficiency with human-driven CX enhancements. Mr. Fumiyuki Komatsu, Director of the Call Digital Promotion Department at Aeon Financial Services, will provide a special lecture detailing his company's transformation strategy via AI, including the establishment of data analysis infrastructures and gradual AI implementation. In addition, various companies providing DX solutions for contact centers will illustrate their usage and implementation cases.
Participation is limited to the first 500 registrants, and attendance is free of charge. We encourage everyone interested in the evolving landscape of contact centers to register promptly. For more details and to secure your spot, please visit the following link: Sankei Seminar Registration.
Keynote Lecture: The Era of AI Agents ~ Management of Contact Centers in the Collaborative Age of AI and Humans
Mr. Osamu Taniguchi (CEO, e-Partners Co., Ltd.)
As digital transformation accelerates in contact centers with the emergence of generative AI, the challenge lies in optimizing the balance between AI agents driving efficiency and the human touch essential for CX.
Special Lecture: Next-Generation Contact Center Strategies with AI Collaboration
Mr. Fumiyuki Komatsu (Director, Call Digital Promotion Department, Aeon Financial Services Co., Ltd.)
This lecture will highlight practical case studies showcasing transformation strategies utilizing AI in contact centers. Topics will include constructing data analysis foundations, progressive AI integration, addressing digital disparities, and tackling future industry challenges in the quantum computing era.
Supporting Companies Presentations
Companies like Helpfeel, RightTouch, Bell System 24, PKSHA Technology, and NTT TechCross will share their solutions and practices.
Event Details
- - Date: Tuesday, August 19, 2025, 1:00 PM to 4:00 PM JST
- - Capacity: 500 participants (first come, first served, free of charge)
- - Registration Link: Sankei Seminar Registration
- - Registration Deadline: Tuesday, August 19, 2025, 1:00 PM JST
Organizer: Sankei Shimbun
Sponsors: Helpfeel, RightTouch, Bell System 24, PKSHA Technology, NTT TechCross
Contact: For inquiries, reach the Sankei Shimbun DX Seminar Office at ml.digitalsales@sankei.co.jp
Topics Business Technology）
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