Sweepr Enhances Customer Experience for eir with New Digital Journey Platform

Transforming Customer Support: Sweepr and eir Collaboration

In an exciting development for the telecommunications sector, Sweepr, an AI-powered platform specializing in digital journey orchestration, has formally launched its innovative service in partnership with eir, Ireland's leading telecommunications provider. Announced on September 10, 2025, this deployment promises to significantly enhance the customer experience, addressing a variety of service and support needs efficiently.

A Milestone for Customer Interaction

The introduction of Sweepr's platform marks a pivotal moment for both Sweepr and eir. For the first time, eir customers can benefit from a totally revamped support experience via the eir app or online at https://eir.ie/troubleshooting. The solution, which went live in July 2025, allows for more personalized and contextually relevant customer support. This means that common inquiries can be resolved faster, offering instant gratification to users seeking assistance.

Cutting-Edge Capabilities

Sweepr’s technology is designed specifically to meet the complex needs of telecommunications services, providing targeted support for various issues—including broadband connectivity, fixed-line inquiries, TV problems, and more. eir customers now have access to round-the-clock support for over 60 service scenarios, minimizing frustration while maximizing satisfaction. The platform not only offers troubleshooting for common issues but also has future plans to incorporate even more use cases to ensure comprehensive support coverage.