#Singapore #Digital Workplace #Frost Sullivan #NEC Asia

NEC's Recognition by Frost & Sullivan

Frost & Sullivan has recently honored NEC Asia Pacific with the 2025 Southeast Asian Customer Value Leadership Recognition in the realm of Digital Workplace Management Services. This prestigious recognition commends NEC’s leadership in incorporating an automation-first approach, elevating customer-centric service delivery, and forming strategic partnerships that enhance operational efficacy and transform workplace dynamics throughout the region.

In the face of a rapidly evolving digital landscape, NEC has consistently showcased its ability to drive significant outcomes that not only meet but exceed customer expectations. By committing to customer-centric innovation, NEC has emerged as a formidable player amidst stiff competition in Southeast Asia.

Evaluating Excellence through Rigorous Criteria

The recognition process employed by Frost & Sullivan involves a meticulous benchmarking method, focusing on two fundamental aspects: strategy effectiveness and strategy execution. NEC has excelled in both domains, substantiating its capabilities in aligning strategic initiatives with market needs while executing them efficiently and consistently. According to Krishna Baidya, Senior Director of Frost & Sullivan's Asia-Pacific ICT unit, NEC's full-service model and proprietary innovations exemplify a strategic approach that positions the company favorably for future growth and sustainability.

Driving Change through Innovation

At the core of NEC’s operations lies a robust long-term growth strategy that aims to integrate service delivery with a focus on automation and customer partnerships. This vision has allowed NEC to demonstrate remarkable agility, adjusting to the fast-paced changes present within the workplace and infrastructure sector. The company's ongoing investments in cloud-native platforms and scalable, AI-powered automation further empower it to deliver robust value across various sectors, including enterprise, government, and healthcare.

NEC’s innovative workplace management suite comprises intelligent endpoint management systems, sentiment-aware AI contact centers, and a fully integrated service operational model. All offerings are designed to promote cost efficiency, enhance service speed, and optimize the user experience. Notable innovations include its unified endpoint management (UEM) platform, which not only mitigates endpoint issues proactively but also facilitates the automatic generation of service tickets that do not incur charges, thereby framing automation as an invaluable function within the organization.

Customer Centricity at the Heart of Operations

Job Chan, Vice President and Head of RHQ Managed Services at NEC Asia Pacific, stated, "Our customers remain the focal point of every endeavor at NEC. Through continuous innovation, we aim to craft technologically advanced solutions that enhance experiences and transform workplaces into seamless, secure environments." He noted that this recognition by Frost & Sullivan serves as motivation to keep pushing the boundaries of innovation, allowing end-users to engage in their work with confidence and assurance.

In line with its partner-oriented model, NEC emphasizes a high degree of customization to meet the distinct requirements and challenges faced by its clientele. Rather than adopting a one-size-fits-all approach with templated Service Level Agreements (SLAs), NEC collaborates with clients to co-create transformation strategies that resonate well with their unique environments. Their deep-rooted technical proficiency facilitates the effortless integration of client native services, resulting in the development of omnichannel automation coupled with instantaneous support capabilities. This includes tracking for field engineer dispatch, which provides a level of transparency comparable to consumer experiences.

Setting High Standards in the Industry

Frost & Sullivan commends NEC for establishing a high benchmark regarding competitive strategies, execution, and responsiveness to market dynamics. The company’s visionary outlook, innovation pipeline, and customer-oriented culture are significantly shaping the future landscape of digital workplace services while ensuring tangible results are achieved at scale. Each year, this honor is bestowed upon organizations that demonstrate outstanding strategy formation and implementation, subsequently leading to notable improvements in market share, customer satisfaction, and competitive standing.

Overall, NEC's accomplishments in the digital workplace management sector serve not only as a metric of its performance but also reflect its commitment to advancing industry standards through innovation and excellence in customer service. As organizations worldwide continue to navigate the complexities of the digital age, NEC stands at the forefront, dedicated to fostering trust and enhancing the quality of life through innovative technology solutions.

Conclusion

To explore more about NEC Asia Pacific and its pioneering solutions, visit NEC's website. Through its efforts, NEC aims to contribute positively to building a smart and sustainable future, underlining its steadfast commitment to social responsibility and community welfare.