Enhancing Guest Experience: Grubhub and Hilton's Expanded Partnership for Seamless Food Delivery

Grubhub and Hilton: A New Era of On-Demand Food Delivery

In a move that's set to redefine the hospitality experience, Grubhub Onsite and Hilton have officially expanded their partnership with the goal of delivering unparalleled convenience to guests at more than 2,600 hotels. This collaboration brings the convenience of on-demand food, grocery, and essential item delivery directly to guests staying in popular Hilton brands such as Hampton by Hilton, Tru by Hilton, and Spark by Hilton.

This latest initiative allows guests to effortlessly satisfy their cravings by simply scanning a QR code, granting them access to Grubhub's vast Marketplace featuring over 375,000 merchants. The convenience of this service cannot be overstated, especially for travelers looking to make the most of their stay without the hassle of traditional dining options.

Alongside the launch of this service, guests will be treated to a one-month complimentary membership for Grubhub+, which eliminates delivery fees on eligible orders while providing 5% credit back on pickup purchases. This initiative aims to enhance the overall guest experience and ensures visitors have a reliable means of acquiring not just meals, but also household essentials that they might have forgotten to pack.

The expansion of this partnership follows the success of Grubhub Onsite in Homewood Suites by Hilton and Home2 Suites by Hilton, where the service has already proven its worth since its debut in 2023. Reports indicate that order volume to these properties has more than doubled, with Sundays being the busiest order day. Guests have shown a keen interest in a diverse array of items—from traditional meals like pad thai and Caesar salad to indispensable necessities such as phone chargers, deodorants, and cold remedies.

Rob DelaCruz, Vice President and General Manager of Grubhub Onsite, expressed his enthusiasm for this expanded collaboration. "Expanding our partnership with Hilton is a testament to our successful alliance and the strong demand for our service among guests seeking convenient, affordable delivery. Whether it's comfort food from a local restaurant, groceries to complete a meal, or forgotten toiletries, we're devoted to supporting Hilton's guests while they're away from home," he stated.

In sync with this sentiment, Bill Duncan, Senior Vice President and Global Category Head at Hilton, reiterated the commitment to enhancing guest satisfaction. "At Hilton, our goal is to make every stay as comfortable and convenient as possible. The expansion of our Grubhub Onsite partnership to include Hampton, Tru, and Spark enhances the amenities offered at our beloved hotels, offering even more value to our guests and ensuring they have easy access to the items they want during their stay."

The inclusion of Hampton by Hilton, Tru by Hilton, and Spark by Hilton marks the latest steps in charting a path toward creating a truly guest-centered experience across Hilton’s portfolio. Guests no longer have to venture out only to find their favorite meal or essentials; they can simply order from the comfort of their room.

For those who may not be familiar, each of the brands involved operates with a unique focus: Hampton by Hilton is known for its reliable and friendly service, Tru by Hilton delivers a fun and affordable experience, and Spark by Hilton combines value with consistency, creating a comfortable atmosphere for guests.

With this expanded range of services, Hilton and Grubhub have positioned themselves as true leaders in the hospitality and food delivery industries, promising to bring a new level of comfort and convenience to travelers. This partnership is a beautifully executed response to the evolving needs of guests who are increasingly looking for simplicity and ease—particularly during their travels.

In a world where convenience is king, the alliance between Grubhub and Hilton provides a noteworthy example of how hospitality can seamlessly blend with technology to enhance the overall travel experience. For anyone planning a stay at one of Hilton's numerous properties, rest assured that a delectable meal or essential item is merely a QR code away. To explore more about Grubhub Onsite, visit their site and discover the endless possibilities.

About Grubhub and Hilton

Grubhub, a leading food ordering and delivery marketplace in the U.S., is committed to connecting diners with their beloved local restaurants. The service prides itself on enhancing food ordering through innovative technology and an improved delivery experience.

Hilton, on the other hand, is renowned for its commitment to excellent hospitality with a portfolio exceeding 24 world-class brands. With over 8,300 properties worldwide, Hilton has been a market leader catering to the diverse needs of guests while embracing technology to innovate the hospitality experience.

For more information about Grubhub and its offerings, visit Grubhub's website. To learn more about Hilton and its many brands, check out Hilton's website.

In conclusion, this user-centric partnership is an exciting leap into the future of travel hospitality, with the promise of convenience and ease for all guests across Hilton hotels.