#Japan #Tokyo #AlSaga Partners #AI Recommendation #Toridoll HD

Introduction

AlSaga Partners, a company dedicated to promoting digital transformation in businesses, has joined efforts with Toridoll Holdings to innovate how emotions of employees and customers are interconnected. Starting in December 2025, this collaboration will introduce Japan's first AI recommendation system at Marugame Seimen, aimed at enhancing the overall experience for both employees and customers.

The Innovative AI Recommendation Feature

This newly developed AI recommendation tool integrates analyses of employee happiness (ES) and customer satisfaction (CS). By automating action recommendations for store managers, this system not only analyzes data but also translates it into actionable insights that can drive business success.

Data-Driven Insights

The AI leverages data from recent employee happiness score interviews and customer satisfaction comments. By integrating these insights, Toridoll aims to strengthen their 'Hapikan' (Happiness and Emotion Cycle) using data-driven methodologies.

1. Identifying Growth Opportunities:
- The AI analyzes two primary data sets:
- Employee Sentiment: Insights obtained from the 'Happiness Score' that reveal the emotional state, safety, and pride of the staff.
- Customer Experience: Inputs from the 'Emotion Score' surveys that provide insights into positive experiences and suggestions for improvement.

The combination of these data sources helps identify growth opportunities that boost customer satisfaction by enhancing employees' intrinsic motivation.

2. Actionable Recommendations for Store Managers:
- The AI agent studies successful behaviors that have led to improved customer satisfaction and identifies critical success factors. It then generates specific, high-resolution improvement strategies and communicates these directly to store managers via a specialized dashboard.
- Sharing initiatives across stores fosters discovery of successful practices and encourages collaboration among employees.

Example Recommendations

The AI can produce tailored suggestions based on the analysis:

• - Positive Customer Feedback: “The service was very attentive.”

- AI Insight: “The attentive service significantly contributes to high customer satisfaction. Consider celebrating this exemplary service at the next team meeting, sharing it as a best practice to enhance satisfaction further.”

This focus on outcomes derived from actual practices creates a positive and data-guided approach to store management, unlike traditional recommendation systems.

Future Directions

The development of this AI recommendation feature is in full swing, with aims for deployment in December 2025. Looking ahead, AlSaga and Toridoll plan to deepen the connection between happiness scores and the recommendation system, targeting more nuanced improvement suggestions tailored to employees' emotional states. Additionally, incorporating specific metrics like sales and customer volume will lead to comprehensive proposals aimed at store enhancement.

In the eyes of AlSaga and Toridoll, fostering an environment where employees are happy to work ultimately translates into exceptional experiences for customers and sustained business success. This belief underpins their ongoing collaboration and technological integration.

About Toridoll Holdings

Toridoll Holdings is a food industry leader that operates various restaurant chains, dedicated to providing unforgettable culinary experiences that excite the senses. Their slogan, “Filling this planet with culinary emotion,” reflects their commitment to creating happiness for both employees and customers through quality food and service.

About Marugame Seimen

Marugame Seimen emphasizes the philosophy that “Our noodles are alive,” dedicated to delivering freshly made udon daily at over 800 locations across Japan. With a commitment to quality, they also expand as 'Marugame Udon' internationally, adapting experiences that resonate with global audiences.

About AlSaga Partners

Located in Shibuya, AlSaga Partners is a comprehensive service provider dedicated to transforming Japanese industry through digital solutions. Established in January 2016, the company provides a spectrum of services from consulting to system development aimed at ensuring business success with the motto of delivering “highest quality at the fastest speed.”