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Enhancing Communication in Michigan: 123NET and Intermedia's New Partnership

In the ever-evolving landscape of digital communications, 123NET, a prominent provider of fiber internet, colocation, and voice services based in Michigan, has made a significant leap forward by joining forces with Intermedia, a leader in AI-powered cloud communications. This partnership aims to upgrade their Unified Communications (UC) platform, enabling businesses throughout Michigan to enhance their communication capabilities and streamline collaboration.

The Need for Advanced Communication Tools

With changing business dynamics, the demand for sophisticated communication tools has never been higher. Keeping up with technological advancements, organizations seek reliable solutions that can adapt to their ever-evolving needs. Understanding this demand, 123NET has committed to enhancing its services and meeting customer expectations.

As Ryan Duda, Chief Technology Officer at 123NET, stated, "123NET is continually investing in its network to give Michigan customers the tools they need to operate more efficiently and deliver the best possible customer experiences." This investment is now reflected in their latest partnership with Intermedia, which brings in advanced features that cater to modern businesses.

Key Features of the Updated Unified Communications Platform

The newly enhanced Unified Communications platform, which includes both Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), introduces a range of essential features:

1. Business SMS: This feature allows for two-way texting from business numbers, integrated with CRM capabilities, making reminders and customer outreach more efficient.
2. Modern Mobile and Desktop Apps: An intuitive interface that centralizes calls, messages, meetings, and team collaboration, enhancing user experience.
3. AI-Powered Call Intelligence: Automatic call summaries and sentiment analysis enhance productivity by providing searchable transcripts and agent insights.
4. Advanced Supervisor Tools: Managers have access to real-time queue visibility, presence awareness, and tools that allow them to listen, whisper, or barge into calls for improved service quality.
5. Long-Term Retention Compliance: Options to retain data for up to ten years, alongside integrated policy and compliance controls, ensure legal requirements are met.
6. Direct CRM Integrations: Seamless connections with platforms like Salesforce and HubSpot eliminate the need for additional tools, streamlining workflows.
7. Enhanced Video Conferencing: Larger meeting capabilities and a smooth experience across devices facilitate better remote collaboration.

These new features not only make communication more efficient but also simplify how businesses engage with their customers, meeting the rising expectations of accessibility and responsiveness.

Commitment to Quality and Reliability

Intermedia's commitment to delivering exceptional quality is shown through its acclaimed platform, which has received numerous accolades for enhancing productivity and collaboration. Jonathan McCormick, the Chief Revenue Officer and COO of Intermedia, emphasizes that they are eager to support 123NET’s extensive client base by streamlining communication through a secure, unified solution.

"By combining our AI-powered, unified platform with 123NET's robust network and local expertise, we are enabling organizations to simplify their communication and collaborate more effectively," McCormick stated.

Conclusion: A Step Towards the Future

123NET's latest UC platform is now available to existing customers and new clients eager to take advantage of these business communication enhancements. With a commitment to delivering top-tier service and cutting-edge solutions, this partnership with Intermedia positions 123NET as a go-to provider for Michigan businesses seeking innovative communication strategies. To learn more about the new offerings, businesses can visit 123.NET.

This collaboration marks a significant development in the communications sector, reflecting the industry's shift towards more integrated, intelligent solutions that empower businesses to thrive. As technology continues to reshape how we communicate, partnerships like these pave the way for a more connected and efficient future.