#USA #London #Job Security #GenAI #PwC

The Impact of Daily GenAI Usage on Workforce Productivity and Job Security

Introduction

As technology continues to evolve, the impact of artificial intelligence, especially generative AI (GenAI), is becoming more evident in the workplace. A recent survey conducted by PwC has unveiled significant disparities between daily users of GenAI and those who engage with it infrequently. The findings suggest that regular users of GenAI not only improve their productivity but also enjoy heightened job security and better pay. However, a considerable portion of the workforce still faces challenges, including feelings of overwhelm and limited access to learning and development opportunities.

Key Findings

According to PwC’s 2025 Global Workforce Hopes and Fears Survey, which included responses from nearly 50,000 employees across 48 countries, daily users of GenAI reported several tangible benefits over the past year:

• - Productivity Gains: An impressive 92% of daily users indicated a boost in productivity compared to only 58% of those who use GenAI infrequently.
• - Job Security: 58% of daily users felt more secure in their jobs, as opposed to 36% of infrequent users.
• - Increased Earnings: More than half (52%) of daily users noted an increase in their salaries, while only 32% of non-daily users experienced similar financial growth.

Despite these promising outcomes, only 14% of the surveyed workforce reported using GenAI daily, a marginal increase from 12% the previous year. This indicates a significant gap in the widespread adoption of such transformative technologies.

Upskilling Divide

One of the most concerning findings of the survey is the noticeable disparity in access to upskilling resources.

• - Non-Managers vs. Executives: Only 51% of non-managers feel they have access to the necessary resources for learning and development. In contrast, this figure rises to 72% among senior executives, highlighting a gap in opportunities for skill enhancement between different levels within organizations.
• - Feeling of Inclusion: The survey revealed that workers' feelings of being part of a culture that supports learning vary dramatically across sectors. For instance, 65% of employees in the technology sector view failure as a learning opportunity, compared to merely 47% in transportation and logistics.

Financial Strain and Workforce Well-Being

While many employees report satisfaction in their roles, the survey highlights a rising trend of financial strain and feelings of being overwhelmed:

• - Financial Pressure: The percentage of the global workforce experiencing financial strain has increased to 55%, up from 52% in 2024. This increase is particularly concerning given the context of rising living costs and economic uncertainty.
• - Feelings of Overwhelm: Approximately one-third of respondents reported feeling overwhelmed at least once a week, a sentiment echoed more frequently among Generation Z workers.

The Importance of Employee Alignment

Nicki Wakefield, Global Clients Industries Leader at PwC, remarked on the correlation between employee alignment with leadership goals and motivation. Workers who strongly identify with their organization’s objectives are 78% more likely to feel motivated. This stresses the necessity for organizations to ensure clarity and trust in leadership, especially in challenging times.

Conclusion

The evidence from PwC’s survey presents a dual narrative: while daily GenAI users experience significant benefits, the overall workforce is grappling with challenges related to job security, financial strain, and access to development opportunities. For organizations to truly harness the potential of GenAI and foster an inclusive growth environment, it is imperative to redesign workflows and provide comprehensive training to employees at all levels.

As businesses face increasing pressure to adapt, the focus should be on leveraging AI as a tool not just for efficiency, but as a cornerstone of employee support and growth.

In summary, the effective implementation of GenAI offers a path towards enhanced productivity and security, but realizing its full potential requires urgent attention to the inequalities in training and support across the workforce.