#USA #Montreal #Amadeus #Airport Experience #ACI World

Celebrating Excellence: The 2024 ASQ Airport Experience Awards

Airports Council International (ACI) World, in collaboration with Amadeus, has today unveiled the recipients of the prestigious 2024 ASQ Airport Experience Awards. These awards hold a significant status in the aviation industry as they are determined solely by passenger feedback, underscoring the evolving expectations travelers have in an age where customer experience is paramount.

Overview of the ASQ Program

The Airport Service Quality (ASQ) program is renowned for being the aviation sector's most comprehensive and reliable global measurement initiative for airport experiences. It gathers real-time data directly from travelers through live surveys conducted at airports across the globe. This unique methodology ensures that the results reflect a broad spectrum of passenger experiences, making it an indispensable tool for authentic airport comparisons.

In an exciting milestone for the ASQ program, 2024 saw the completion of nearly 700,000 surveys, indicating that over half of the world's travelers have passed through an ASQ-rated airport. Such engagement highlights the program’s importance in influencing global service standards and driving improvements across the industry.

Record-Breaking Awards

This year, 181 ASQ Awards were distributed among 95 airports worldwide, celebrating their unwavering dedication to providing exceptional passenger experiences. The awards span several categories, recognizing various aspects of airport operations. Notable categories include:

• - Best Airports by Size and Region
• - Most Dedicated Staff
• - Easiest Airport Journey
• - Most Enjoyable Airport
• - Cleanest Airport
• - Top Airports for Arrivals

Regional winners this year featured a range of airports that excelled based on passenger feedback. Here’s a glimpse of the celebrated airports:

• - Africa: Dakar Blaise Diagne International Airport
• - Asia-Pacific: Beijing Daxing International Airport, Singapore Changi Airport, Sultan Hasanuddin International Airport
• - Europe: Milas-Bodrum Airport, Rome Fiumicino Airport
• - Latin America: Chihuahua International Airport, Mazatlán International Airport
• - Middle East: Salalah Airport
• - North America: Gerald R. Ford International Airport, Greenville-Spartanburg International Airport

Inductees to the ACI World Director General’s Roll of Excellence

The ACI World Director General’s Roll of Excellence represents one of the highest accolades in global airport management, highlighting facilities that have consistently provided outstanding service over the past decade. For 2024, 10 airports were inducted into this elite group, showcasing unparalleled marks of service. Among the inductees are:

• - Alicante - Elche Airport
• - Beijing Daxing International Airport
• - Copenhagen Airport
• - Hartsfield-Jackson Atlanta International Airport
• - Salalah Airport

Justin Erbacci, ACI World Director General, commented, “In a world that is constantly changing, where passengers' expectations are continuously on the rise, airports must innovate and elevate their service standards. The 2024 ASQ awards highlight airports that curate remarkable and seamless experiences that enhance every part of the passenger journey.”

Future of Airport Experience

Rudy Daniello, Executive Vice President of AirOps at Amadeus, highlighted the upcoming shift in the aviation sector with advancements in technology set to revolutionize passenger experiences. “The industry is on the verge of groundbreaking enhancements that will fundamentally transform how travelers experience the airport, from automated check-ins to digital visa verifications,” he reiterated.

With a vision for more personalized services and streamlined processes, airports are expected to rethink their spaces to enhance passenger comfort and experience significantly.

Looking ahead, the 2024 ASQ Awards Ceremony is slated to occur during the ACI World Airport Experience Summit in Guangzhou, China, from September 8-11, 2025. This esteemed event will gather industry leaders to discuss emerging trends and strategies in customer service, setting benchmarks for future practices.

About ACI

Airports Council International (ACI) serves as a critical representative body for airports globally, encompassing various regional organizations and advocating for airport interests worldwide. At the start of 2025, ACI represents 830 members operating 2,181 airports across 170 countries, ensuring a safe, secure, and efficient global air transport framework.

About Amadeus

Amadeus aims to improve travel experiences worldwide through innovation and a commitment to sustainable practices. As a trailblazer in travel technology, Amadeus envisions a future where travel is redefined to provide benefits for people and the environment, connecting various stakeholders in the tourism industry towards a common goal.

Equipped with the latest advancements and a dedicated workforce, the future of air travel looks promising, inspired by feedback from the very passengers it serves.

For further engagement, enthusiasts and those interested in the advancements in airport experience can visit www.amadeus.com and learn more about the ASQ program and the award winners.