Procare Solutions Welcomes Sam Loveland as Chief Customer Officer to Enhance Client Engagement

Sam Loveland Appointed Chief Customer Officer at Procare Solutions

On September 30, 2025, Procare Solutions, a leading provider of child care management software, announced the significant appointment of Sam Loveland as the Chief Customer Officer. This strategic addition to the company's leadership is geared towards enhancing customer experience and maximizing the value that early childhood education providers can gain from Procare’s comprehensive suite of services.

A Visionary Leader for Customer Success

Sam Loveland comes to Procare Solutions with an impressive track record, having previously led customer-centric initiatives at various esteemed software-as-a-service companies. Her most recent role as Chief Customer Officer at Salesloft saw her overseeing critical areas such as customer success, renewals, and support services. This wealth of experience positions her perfectly to drive Procare's mission forward.

In her new position, Loveland will focus on creating a more streamlined customer experience, ensuring that early childhood education providers not only use Procare’s software but fully benefit from it in their daily operations.

The Importance of Customer-Centric Approach

Reflecting on her new role, Loveland expressed her enthusiasm, stating, "Procare stands at the heart of the child care ecosystem, reshaping how centers operate and thrive. I'm excited to help our customers fully harness the power of Procare to achieve maximum value while delivering an outstanding customer experience."

Her vision aligns perfectly with Procare's commitment to becoming the backbone of child care management, emphasizing the importance of building robust relationships between centers, educators, and families.

A History of Customer Success Management

Loveland has a well-established reputation for developing world-class customer relationship management strategies. Before her tenure at Salesloft, she held a pivotal role at ServiceNow, managing a global team dedicated to enhancing product adoption and customer satisfaction. Her background also includes significant positions at Salesforce, Yammer (a Microsoft subsidiary), and FinancialForce. Her breadth of expertise encompasses crucial customer success roles that span across professional services, renewals, and training, making her an ideal fit for guiding Procare into the future.

Emphasizing the Community of Educators

Joe Gomes, the CEO of Procare Solutions, shared his excitement regarding Loveland's addition to the team: "We are thrilled to welcome Sam as our Chief Customer Officer. Her customer-focused mindset aligns with our commitment to delivering solutions that strengthen connections between center directors, staff, and families."

Gomes emphasized that Loveland’s leadership will be instrumental in supporting Procare's growing community of early childhood educators. As the company continues to expand its footprint within the industry, Loveland's expertise will empower more providers to streamline operations and enhance family communication, all while maintaining compliance with educational regulations.

About Procare Solutions

Procare Solutions is dedicated to empowering early childhood educators and has been a trusted partner in the sector for over 30 years. Recognizing the critical role they play in nurturing and educating children, Procare's solutions are tailored to automate business processes and ensure safety and compliance. With over 40,000 delighted customers, Procare Solutions has made a name as a leader in child care management.

As Procare Solutions embarks on this new chapter with Smith Loveland at the helm of customer success, the trajectory seems promising for educational institutions looking to enhance their operational efficiency and the quality of care they provide to the young minds entrusted to them. Loveland's background in customer success and strategy makes her a pivotal figure in the company’s ongoing mission to innovate and enhance the child care experience.

For more information about the company and its services, visit ProcareSolutions.com.