Huawei's James Chen Unveils Strategies for AI-Powered Growth in Telecommunications

Huawei's Leap into AI-Powered Telecommunications



At the 11th Ultra-Broadband Forum (UBBF) 2025, Huawei's Carrier Business President, James Chen, introduced a series of groundbreaking strategies aimed at driving growth through Artificial Intelligence (AI) in ultra-broadband technology. In his keynote titled "Triple Jump to AI UBB for New Business Growth," Chen emphasized that telecommunications operators must leap in three dimensions—depth, breadth, and height—to unlock new opportunities in the AI UBB era.

Chen noted, “Innovative leaps drive immense business success.” He encouraged operators to seize this significant opportunity by enhancing user experiences, expanding their business boundaries with digital and intelligent services, and competing more effectively through accelerated network intelligence.

Jumping Deeper: User Experience Monetization


The first dimension, the jump in depth, involves shifting from bandwidth-based monetization to user experience-centric models. Telecom operators are integrating AI features into their networks to pinpoint areas requiring quality enhancements for user experiences and proactively manage the performance of critical applications like AI-driven cloud gaming and live 4K streaming. This model has already proven successful; a leading operator in Thailand utilized Huawei's AI WAN solution to enhance application-level experience quality, resulting in a significant increase in average revenue per user (ARPU).

Expanding Business Boundaries


The second dimension focuses on breadth—broadening business services to include digital intelligence and data processing. Globally, operators are currently in possession of over a billion home gateways, offering them a strong competitive advantage in transitioning from mere home network providers to smart home service providers. For instance, Huawei's newly developed AI Homehub has enabled one operator to introduce smart home services, boosting their average revenue from home services by 60%.

In the small and medium-sized enterprise (SME) market, operators can deploy fiber-to-the-office (FTTO) solutions to provide integrated digital service platforms. Huawei has developed a range of FTTO solutions, which have been successfully deployed by three major operators in China, acquiring over 2 million FTTO users. In the medium to large enterprise sector, operators are leveraging integrated sensors and Wi-Fi-based communication to create innovative growth tools. A prominent operator in the UAE employed Huawei's AirEngine Wi-Fi 7 to launch a “Wi-Fi as a Service” offering, significantly reducing the total cost of ownership (TCO) for sensor systems in conference rooms by 67%.

Elevating Network Operations


The third dimension, the jump upward, is about transforming network operations from project-based tasks to AI-driven smart operations. Telecommunication operators can achieve Level 4 network autonomy by creating smarter networks. For example, Huawei partnered with MasOrange in Spain to build the first autonomous Level 4 IP network in Europe, which reduced average repair times and improved user satisfaction through the application of iMaster NCE.

Chen concluded his presentation by stating that AI UBB is just beginning to evolve. Huawei is eager to collaborate with operators and industry partners to foster continuous innovation. The goal is to assist operators in thriving during the AI era through experience monetization, development of new growth curves, and reduction of operational expenses (OPEX).

As the telecommunications landscape continues to shift, the emphasis on innovative approaches to AI integration will undoubtedly set the stage for the next generation of tech advancements in the industry.

Topics Telecommunications)

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