#Japan #Kyoto #ITreview #Helpfeel #AI-FAQ

Helpfeel Achieves Remarkable Recognition in IT Review

Helpfeel, a company based in Kyoto, Japan, specializing in customer support AI, has been honored with the 'Leader' award in the 'FAQ System' category for the ITreview Grid Award 2025 Summer. This prestigious accolade marks the third consecutive year that Helpfeel has received this esteemed title, underscoring its excellence in customer satisfaction and product recognition.

The 'Helpfeel' AI-FAQ system, which leverages sophisticated search technologies, has garnered top ratings based on user reviews on ITreview, Japan's leading IT product and SaaS review platform. Users have left 29 reviews, resulting in an impressive customer satisfaction score of 4.5, demonstrating the system's effectiveness in resolving inquiries quickly and accurately.

Understanding the ITreview Grid Award

ITreview is a platform dedicated to the review of IT products and cloud services, utilizing real user feedback to create its unique 'ITreview Grid', a four-quadrant map that measures customer satisfaction and product recognition within a competitive landscape. The 2025 Summer Award was based on approximately 140,000 user reviews, identifying products that stood out in both categories and issuing a 'Leader' badge. This badge symbolizes widespread support from users and is a mark of honor in the industry.

Key Statistics Related to the Award:

• - Total Categories: Approximately 900
• - Products/Partners Listed: About 13,300
• - Number of Reviews: Over 141,000

For further details about the ITreview Grid Award, you can visit their dedicated page at ITreview Award Page.

User Feedback and Highlights for Helpfeel

Helpfeel's innovative 'Intent Prediction Search Technology' enables users to find answers even to ambiguous queries that would be difficult to locate using traditional keyword searches. For instance, phrases like 'I forgot my password' or 'I want to change my phone number' can be easily interpreted, leading to accurate responses almost instantly.

Moreover, Helpfeel's dedicated Customer Success Team is noted for its operational support and effectiveness analysis, receiving numerous positive reviews:

• - "Helpfeel acts like another member of our customer support team, making our operations smoother and more reliable."
• - "The KPI settings can be aligned with our company-specific needs, making daily metrics review an enjoyable experience."
• - "Response times are quick, even for minor inquiries, providing peace of mind."

You can explore more user reviews on their platform at Helpfeel Reviews.

Evaluation within the FAQ System Category

Helpfeel’s Positioning Map indicates that the product maintains high scores in satisfaction and recognition levels as of July 2025. In terms of key assessment metrics such as satisfaction, search functionalities, content creation, and ease of management, Helpfeel recorded scores exceeding 4.3 points across six metrics.

Looking Ahead

As we move forward, Helpfeel is committed to embracing evolving AI technologies to enhance customer experience (CX) and operational efficiency. An exclusive AI agent is slated for release in 2025, designed to break down complex tasks, automate analysis, and facilitate swift and precise decision-making, thereby significantly boosting corporate creativity and competitiveness.

Overview of Helpfeel's AI-FAQ System

Helpfeel’s interface is user-friendly, capable of auto-suggesting related inquiries based solely on the term 'different'. This predictive AI search technology not only aims to reduce inquiries but also to significantly improve customer experiences. As the leading player in FAQ market share growth, Helpfeel's patented technology intelligently anticipates user intent, guiding them towards self-resolution. This support approach, based on the ‘Knowledge Journey’ framework, has led to improved self-resolution rates and is currently implemented in over 650 websites as of July 2025.

For more insights on how Helpfeel is revolutionizing customer support, check their official website at Helpfeel Service Site.

Helpfeel's Award History

• - ITreview Best Software in Japan 2025 (Top 100)
• - ITreview Grid Award 2025 Spring (FAQ System Leader)
• - Deloitte Technology Fast 50 2024 Japan (32nd place)
• - ITreview Grid Award 2025 Winter (FAQ System Leader)
• - Selected in Nikkei Cross Trend's '100 Companies Creating Future Markets 2025' (Marketing DX category)
• - Winner of the 7th IT Trend Good Product Badge (5 categories including FAQ system chatbot)
• - Guardian Award champion at ICC Summit KYOTO 2023
• - Winner of the BOXIL SaaS AWARD Autumn 2023 (6 awards in FAQ system category)
• - Selected in Good Design Award 2021

Company Overview

Founded: December 21, 2007 (Japanese branch established on December 4, 2020)
CEO: Kazuhiro Rakusai
Kyoto Office: 5th Floor, Kawamoto Building, 110-16, Goshoyahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo Office: 4th Floor, Sumitomo Realty & Development Yaesu Building, 2-14-1 Hatcho-bori, Chuo-ku, Tokyo 104-0032
Company Website

Helpfeel is a technology company that harnesses AI to accurately gather, analyze, and provide insights from customer contact data. Supporting enterprises in customer success, marketing, and management planning through data-driven methodologies is at the core of its mission, ultimately enhancing customer satisfaction and fostering business improvement.