SOMPO Health Support Integrates CBASE 360° Feedback System for Enhanced Management Development

Implementation of CBASE 360° at SOMPO Health Support

SOMPO Group's SOMPO Health Support has introduced the comprehensive 360-degree feedback system, CBASE 360°, provided by CBASE Inc. This innovative cloud-based service is aimed at improving feedback and communication within organizations. With a mission to update everyone and every organization through feedback and dialogue, CBASE continues to lead in the HR survey cloud service sector.

The Role of CBASE 360°

SOMPO Health Support specializes in health care services that range from disease prevention to mental health. Striving for comprehensive service delivery, they aimed to enhance their existing multi-faceted evaluation system, which was previously limited to annual score disclosure. Reflections and actionable insights were lacking in past assessments, leading to a significant desire for an upgraded system. The decision to switch to a 360-degree feedback model was motivated by the expectation that it would foster greater understanding and awareness among managers. This transition was advised by the representative officer experienced in operational management.

Addressing Concerns with Feedback Input

To successfully navigate this new system, considerations were made regarding the potential discomfort among respondents about the anonymity of their free comments. Concerns about respondents feeling exposed or overly cautious in articulating genuine feedback were acknowledged. Therefore, preparatory sessions were conducted to ensure clarity and to provide guidelines on how to express comments effectively. This preemptive approach was essential to create a supportive atmosphere where respondents could offer honest and constructive feedback without apprehension.

Cultivating Managerial Change and Communication

The implementation of CBASE 360° has already brought about significant transformations within SOMPO Health Support. Chief Deputy Manager Sakai highlighted two primary outcomes: the transformation of managerial behaviors and the creation of communication opportunities among team members. He emphasized that aligning the understanding of free comments among respondents was vital, fostering a culture of transparency and openness. Following feedback sessions, managers express gratitude and develop action plans, adding practical strategies to ensure meaningful dialogue.

Additional Insights from CBASE 360°

An important takeaway from the initial deployment of CBASE 360° is the wealth of insights gathered from the process. The comprehensive feedback mechanism empowers organizations to leverage data effectively, translating into actionable strategies that enhance team dynamics and leadership capabilities.

About CBASE Inc.

CBASE Inc. operates under the vision of upgrading societies through feedback and dialogue, with over 1,000 leading companies adopting their 360-degree evaluation system, CBASE 360°. The platform boasts a remarkable 95% repeat usage rate, with around 800,000 users annually. This indicates its vital role in organizational development and talent management across various industries.

For more details, visit the CBASE case study page featuring SOMPO Health Support's implementation here and learn more about the CBASE 360° series here. As CBASE Inc. continues its journey towards enhancing organizational capabilities, they remain committed to driving digital transformation (DX) and leading the way in human resources solutions.